Piazza Acura of West Chester

Inspection and A1: quick and painless Went in for an A1 service, and Megan reminded me I was due for an inspection soon. Both were done very quickly and I was able to check another thing o Went in for an A1 service, and Megan reminded me I was due for an inspection soon. Both were done very quickly and I was able to check another thing off my "to do" list for spring! Everybody is very courteous and helpful. Thanks! More

Great Customer Service I was greeted promptly and courteously at arrival. I was then quickly taken in to registration desk and greeted by Megan K. She was very helpful, prec I was greeted promptly and courteously at arrival. I was then quickly taken in to registration desk and greeted by Megan K. She was very helpful, precise in her work and pleasant. I explained my problem, went for a raodtest with the mechanic and when I got back the loaner car was ready for me. A part needed to be ordered, so I was able to keep the loaner car until the next day, I received a call by Megan letting my know my car was done. When I arrived I was greeted by Megan again. She explained what was done to fix my car and took me to the cashier where I was greeted by Megan M. She was also very helpful, prompt and courteous. She even offered me a free car wash coupon because it was raining when I picked up my car. The issue with my car was fixed and the car is working just fine. Overall from start to finish, I had a very pleasant experience with my service team at Acura. More

B12 Maintenance Megan was very thorough and knowledgeable. Mechanic did a quality job. Appreciated the quick turn by the entire team.... P.S. The chairs in the l Megan was very thorough and knowledgeable. Mechanic did a quality job. Appreciated the quick turn by the entire team.... P.S. The chairs in the lounge are the most uncomfortable seats ever.... After sitting in that area for years, I felt it was time to mention it.. :) Please get something that all sizes can sit in comfortably. thanks More

Great customer service. Friendly and knowledgable employees. Quick and easy drive up service that did not require an appointment. Honest about service that was required and w Friendly and knowledgable employees. Quick and easy drive up service that did not require an appointment. Honest about service that was required and what it would cost. Couldn't ask for a better experience. More

Great leasing deal. My wife and I were very impressed with the professionalism and knowledge of the sales personal and also for not rushing at all with the sale. My wife and I were very impressed with the professionalism and knowledge of the sales personal and also for not rushing at all with the sale. More

Outstanding service Everything was done on time and just right. The amenities while I waited were just what I needed. They make me confident that the work is done right. Everything was done on time and just right. The amenities while I waited were just what I needed. They make me confident that the work is done right. More

Timely Service Great staff. Great customer service. The team did not waste any time with getting me out in a timely manner. I will definitely return back. Great staff. Great customer service. The team did not waste any time with getting me out in a timely manner. I will definitely return back. More

Great dealership, & customer relations, excellent trade-in I have purchased 3 new Acura's from this dealership. I have always found them to be very customer friendly and many people ask if you need anything f I have purchased 3 new Acura's from this dealership. I have always found them to be very customer friendly and many people ask if you need anything for comfort while waiting. This was my first purchase with trade-in which was a good experience. I had done my homework with Kelley Blue Book values and my husband had even taken my car to other dealers and gotten trade-in values. By far, Piazza gave me the best value for trade-in Acura to Acura. I had the same salesman I had a year ago when I purchased an RDX for my husband and finally this RDX was for me. I had very few issues with my old TSX and loved the gas mileage just not the room for anything issue. More

Everything was positive. They did a great job with my car. Michelle was my service manager. The car was finished when promised and they did a great job with my car. Then new tires have improved the ride dram Michelle was my service manager. The car was finished when promised and they did a great job with my car. Then new tires have improved the ride dramatically. More

Substantial Delays in Service I was told my B123 service would take one hour since I had arrived at 7:40 AM. At 9:10 AM no one from service approached me to tell me why my vehicle I was told my B123 service would take one hour since I had arrived at 7:40 AM. At 9:10 AM no one from service approached me to tell me why my vehicle had been delayed. I watched five other customers exit during my tenure waiting to be apprised of my car. Finally I approached Matt to ask him about my vehicle. I then was told no problem you'll be finished shortly. At 9:40am, I went to the service manager and asked about my vehicle status. I told him I've now been here almost 2 hours. The service manager was very patient and found out that my car was approximately finished in five or 10 minutes. He listened to my concerns. He also was able to void out the cost of the service for that day. More