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Piazza Acura of West Chester
West Chester, PA
1,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,623 reviews
June 18, 2013
Timely, efficient service - a loaner car is available. Phone updates on the service are always provided. I feel confident my car is repaired competently and I am safe on the road. Phone updates on the service are always provided. I feel confident my car is repaired competently and I am safe on the road. More
by ChristineWarheit
Employees Worked With
Darren
June 06, 2013
Lee was very helpful and made sure that everything was done that needed to be done. My 2007 MDX runs and rides as good as it did when we bought it. Thanks done that needed to be done. My 2007 MDX runs and rides as good as it did when we bought it. Thanks More
by Girtman22
Employees Worked With
Lee Mang
May 20, 2013
I purchased a used car at a dealer that was far from my home. I went to Piazza Acuramto diagnose an issue with the SRS unit. Piazza was very helpful with determining the issue and working with me to dete home. I went to Piazza Acuramto diagnose an issue with the SRS unit. Piazza was very helpful with determining the issue and working with me to determine the best way to get the repair done under the used car dealers warranty. More
by mdr4review
Employees Worked With
Steve
May 15, 2013
Piazza Acura Service Department is awesome! Thanks Darren for all of your support and great customer service! Elaine in the billing department is also very sweet -- hope these two folks get great per Darren for all of your support and great customer service! Elaine in the billing department is also very sweet -- hope these two folks get great performance reviews and raises because they both deserve it!! More
by laffertyd1
Employees Worked With
Darren Griffin and Stuart
May 03, 2013
As usual the service and professionalism one experiences at Piazza Acura is second to none. The scheduled warranty work and servicing of my MDX was performed quickly, efficiently and professionally. All c at Piazza Acura is second to none. The scheduled warranty work and servicing of my MDX was performed quickly, efficiently and professionally. All charges and costs were explained in detail before the work was started and there were no "surprises" at completion. All employees there are polite, friendly and professional all at the same time. They make you feel like a very valued customer. More
by gnesspor
Employees Worked With
stuart
May 02, 2013
I drove into the dealership for the express service, and they pointed out that my inspection sticker was going to expire that same day, and made time to inspect my car while I was there. During the inspecti they pointed out that my inspection sticker was going to expire that same day, and made time to inspect my car while I was there. During the inspection they discovered that I also could use new tires, so they were able to install 4 new tires/balance them during the same visit. Total wait time was less than 2 hours for oil change, inspection, new tires & tire rotation, all without an appointment. In addition, they made the call to my auto insurance co to obtain a fax of my current Proof of Insurance card, which I didn't have on me at the time. Very helpful, professional, and courteous. Nice waiting area with TV, Starbucks coffee, and snacks. They always give me a voucher for a free car wash when my car is serviced there as well. More
by VaderandRocky
Employees Worked With
Lee
April 30, 2013
Excellent service department. Work is always done on time. Quality job by qualified techs. You pay a little more but you get what you pay for. Always willing to work with you and they do NOT pressure wi time. Quality job by qualified techs. You pay a little more but you get what you pay for. Always willing to work with you and they do NOT pressure with "up-sell" tactics one encounters at independent shops. More
by novaray
Employees Worked With
Lee
