Piazza Acura of West Chester

Professional and Honest I had been looking at other vehicles and actually went into Piazza Acura last and based on the way the salesman, Josh, and his manager dealt with my s I had been looking at other vehicles and actually went into Piazza Acura last and based on the way the salesman, Josh, and his manager dealt with my situation and were able to meet my needs, I bought a new Acura MDX on the spot. More

Consistent Customer here for 6 years now and service has always been consistent. Although the Limerick of Acura is only 6 miles away, I make the 24 mile drive t Customer here for 6 years now and service has always been consistent. Although the Limerick of Acura is only 6 miles away, I make the 24 mile drive to West Chester b/c the quality of their work almost always exceeds expectations. Thank you Piazza Acura! Always your #1 Satisfied customer. More

Customer Service Darren has the right idea. Your service technicians need to understand that their service is what separates you from others. Part of the Acura experie Darren has the right idea. Your service technicians need to understand that their service is what separates you from others. Part of the Acura experience is service. For example, I purchased mine from Ardmore. I had an awful service experience, so I switched to West Chester. When it comes time to trade mine, I will purchase from West Chester and my wife might do the same. So one negative service experience cost Ardmore tens of thousands in service and possibly $75k in new cars. That's a huge loss if I'm not the only one with that experience. Darren needs to be supported that customer service is everything. He gets it! For example, they didn't re-set my 'odometer' to show 100% oil, even though I got my oil changed. Darren knew this was a big deal because the customer wants to make sure oil is changed and the settings are correct. The tech did not think it was much of an issue. Darren knows guests expect those missteps at Jiffy Lube, not Acura. Also, Megan is superb! She is a keeper! More

Service and recall work prompt and courteous service Very satisfied with work and how quickly The service was completed Very professional staff treated me as a valued cus prompt and courteous service Very satisfied with work and how quickly The service was completed Very professional staff treated me as a valued customer, will continue to have my RDX serviced here. More

Friendly and efficient. The entire Piazza Acura staff was very friendly, professional, and efficient from the time I enter the facility to time of departure. The requested s The entire Piazza Acura staff was very friendly, professional, and efficient from the time I enter the facility to time of departure. The requested service of my vehicle was done promptly and excellently. More

Very good I would return to buy a vehicle here again, it was a good expierence and i was very happy i would highly reccommend this dealership I would return to buy a vehicle here again, it was a good expierence and i was very happy i would highly reccommend this dealership More

Stewart was very helpful and informative. I have had all my work done at Acura . My car is a 2004 and I feel that I have always had great service. Everyone has always been friendly and helpf I have had all my work done at Acura . My car is a 2004 and I feel that I have always had great service. Everyone has always been friendly and helpful. More

Air bag recall Very friendly, efficient and thorough. Found additional items that needed attention. They explained the nature of the issues completely and whether th Very friendly, efficient and thorough. Found additional items that needed attention. They explained the nature of the issues completely and whether they needed to be addressed immediately. More

Very attentive to customer needs I recently purchased my new 2016 TLX from Piazza Acura of West Chester. I was originally considering purchasing from another dealership 45min from my I recently purchased my new 2016 TLX from Piazza Acura of West Chester. I was originally considering purchasing from another dealership 45min from my house that I've been a loyal customer for years. Over time I became very frustrated and disappointed with the difficulty communicating with staff members via phone at that dealer. I started taking my 2013 TSX to Piazza Acura of West Chester for services and was impressed with the ability to reach a representative when needed via phone, the service and accommodation of loaner car. When presented with a great offer to trade in my 2013 TSX via email, I immediately had to acquire about it. Internet sales manager Suzi Hendrixson was great explaining everything. I had already made up my mind about purchasing a new vehicle but the staff at Piazza Acura of West Chester made it even easier for me to decide. My sales associate Bernie was extremely helpful in making sure I got the car I wanted at the price I desired. Everyone at this location is very friendly and helpful. Not to mention the facility is huge with plenty of cars in stock. If the car you want isn't there they can find it at another dealership. Definitely worth a trip here. More

good service Took care of my problems, quickly and I did not lose much time in my day. will be back the next time fir service to my car Took care of my problems, quickly and I did not lose much time in my day. will be back the next time fir service to my car More