Piazza Acura of Ardmore

Great service! I use Piazza Acura of Ardmore service for almost twenty years. This is my second Acura TL car that I purchased from them. All these years this dealer I use Piazza Acura of Ardmore service for almost twenty years. This is my second Acura TL car that I purchased from them. All these years this dealer was the only place where I was bringing my cars for service because I trusted them and was very satisfied with the work they did. The agents are nice and friendly, and they always try to answer my questions in such a form that I would understand... More

DECEITFUL-BAIT/SWITCH SALES TACTICS Salesman: Bobby Lee Manager: Pete Maxwell. Negotiated with Bobby Lee via phone a sale price of 35k out-the-door/taxes/tags included. Bobby said h Salesman: Bobby Lee Manager: Pete Maxwell. Negotiated with Bobby Lee via phone a sale price of 35k out-the-door/taxes/tags included. Bobby said have to speak with Manager, does so, returns and says we have a deal, when can you coming in? Informed Bobby, my wife will have to test ride as vehicle for her and should be in today or the next day. Did not make it in that day. Following day, Bobby calls to find out when we are coming in? Called him back and said will try today. On the day after negotiating sale price, Bobby asks how much financing and down payment information. Informed, 10k down finance 25k. Asked Bobby for invoice on price break down, said okay no problem. Later that evening, wife arrives to test drive, afterwards sitting on Bobby's desk sees invoice with selling price of 45k for vehicle with 10k down, financing 35k. Wife informs Bobby, husband said 35k OTD price, why 45k selling price????? Bobby said, oh No, you are financing 35k with 10k down. HUH, where did that price come from???? I spoke to Bobby Lee the day after the negotiated price of 35k OTD about financing and down payment information...the day after and now he reneges on the deal. Bobby Lee and Pete Maxwell said if you can provide the "code rebates" they will honor the 35k price tag??? "Code rebates?" what "code rebates?" What about code of ethics, code of honor, code of not being deceitful with bait and switch sales practices. Should have known, as never received price break down as requested. Bobby Lee kept texting and calling to find out when we would arrive to the dealership. BE FOREWARNED-DECEITFUL SALES TACTICS-BAIT & SWITCH. More

Great buying experience We really appreciated how we were treated by our sales consultants, Bobby Lee and Mo Hussein. They were great! They were patient, friendly, and courte We really appreciated how we were treated by our sales consultants, Bobby Lee and Mo Hussein. They were great! They were patient, friendly, and courteous. They really went the extra mile to help us. Above and beyond! Pete Maxwell was great to work with as was Scott Topper. Even the Acura Associates who weren't directly involved with us couldn't have been friendlier to us and our kids. It seemed like everyone came over to say Hi to the kids! Such a warm and friendly group of people. Thanks to EVERYONE for making the experience a great one! I would recommend Bobby, Mo, Pete, and Scott to anyone. More

Keeps an older model in great shape! Good service, good technical ability. I have an older car andI believe that is continues to run great because I have always had it serviced at this de Good service, good technical ability. I have an older car andI believe that is continues to run great because I have always had it serviced at this dealership. I feel that they would be honest and tell me when it is time to stop repairs and get a new car but not prematurely! More

Excellent customer service Had my car inspected at a local shop that recommended multiple repairs. I took the car back to dealership, and they said only a fraction of the repair Had my car inspected at a local shop that recommended multiple repairs. I took the car back to dealership, and they said only a fraction of the repairs needed to be done and at a fraction of price. The service at the dealership is excellent-quick check-in and check-out, helpful staff, always return my car looking better than when it came in! More

Best service around! My advisor was both friendly and knowledgeable. He was very personable and took the time to explain the services that would be provided and answer al My advisor was both friendly and knowledgeable. He was very personable and took the time to explain the services that would be provided and answer all my questions. He made service visit a breeze! I will definitely be back!! More

First Acura Purchase Matt Wendelken is extremely personable. He understood that I was purchasing my first Acura and took his time explaining all of the benefits of switchi Matt Wendelken is extremely personable. He understood that I was purchasing my first Acura and took his time explaining all of the benefits of switching to a luxury vehicle. I appreciated his knowledge and willingness to work with me and my budget. More

Helpful and egalitarian Everyone talked to BOTH of us, not just the male half of the couple.. So many other dealerships act like I (the woman) have no interest in or ability Everyone talked to BOTH of us, not just the male half of the couple.. So many other dealerships act like I (the woman) have no interest in or ability to understand cars. In addition, everything was very clearly explained and there was no pressure. More

Amazing Service Sean was extremely helpful and kind throughout the entire process, and made my first car purchase/leasing experience so easy and enjoyable. He knew a Sean was extremely helpful and kind throughout the entire process, and made my first car purchase/leasing experience so easy and enjoyable. He knew an answer to every question we asked and was quick to show us all of the cool quirks that came with the ILX. A huge bonus was when the mechanic was able to stay a little later to hook up the wiring for my car, so I could drive it off the lot that day. Huge thanks to all! More

Service advisor Wasted my time. Scheduled appointment a week ahead and told them problem on the phone when I arrived at the dealership they advised me to get somethin Wasted my time. Scheduled appointment a week ahead and told them problem on the phone when I arrived at the dealership they advised me to get something else fixed. In my case it was showing some camera codes at the glass shop where I went to get my windshield replaced. On the phone a week ago Acura said they diagnose those codes advised me to leave the car for a day to be diagnosed. However, when I have arrived at the dealer told me to get the windshield replaced first then they will look into it even though those codes maybe not related to windshield as the dealership did not event the troubleshoot the issues. They made a blank statement without knowing the issue and wanted my time. More