Piazza Acura of Ardmore

Do not work with Kevin. The extras costing thousands of dollars were added without asking. When I said I didn’t want it, the response was a frown as if I had done somethin The extras costing thousands of dollars were added without asking. When I said I didn’t want it, the response was a frown as if I had done something awful. I was told to bring a certified bank check and bring it in the next day they opened. I got it. Then that next day the sales man left a voicemail saying to bring a personal check and that financing was very busy that morning and that I would have to finance more to get the price agreed. I tried to call back and was forwarded to the salesman. I got a voicemail. I called again and was told he was with a customer. I called a third time and was forwarded to another salesperson. Got a voicemail. Finally, I was told he would come to the phone. He said he couldn’t hear me and would call me back. He called back and told me he never told me to get a bank check, that a personal check was better. ??!! Because the sales guy kept the Title of my trade-in car, I immediately drove back to get it because I thought they were taking advantage of me. When I walked in, the whole dealership had one customer. I asked that the title be returned to me and he walked away, then returned and gave it back. He then insisted he never said certified check. He said he is not that kind of car salesman, that he was just trying to help. He said the interest rate for the loan was 8% not 6.9% as stated the day before and I would have to borrow more. He said I could just pay for the whole thing in cash if I did not want to finance more but that I would have to pay $1k more. When I asked to see the terms, 1/3 of the proposed finance amount was put in, making the interest seem much lower. He then said I could not do financing unless I borrowed at least $15k when it didn’t seem to be a problem before. He did not want to take my cashier’s check, then said he would take a lesser amount and refund me the money in another check. I said I would just leave and deposit my cashier’s check back into the bank. He then suggested adding $2.5k to the loan instead of charging my card, and that even though the loan was still less than $15k, he would try to see if another bank would accept it and give me a lower interest rate. I have close to a perfect credit rating. No bank has ever not wanted to have me as their customer. He then said the car was too low a price. That the dealership made a mistake. Well, another dealership 10miles further away had the same kind of car (model, trim, mileage range) for $1k less than what I was paying. This behavior is toxic. If he insisted on anything else, I would have walked out. I was about ready to walk out earlier but thought he was ready to sell and I decided I did not want to do this again. Beware if you need a car the same day. Go with a smart friend. If you want to finance everything, pay for all the extras, then this is the guy for you. I am glad there are other dealerships around this area and while I will use their service shop, I will never buy a car from them again. Sent from my iPhone More

Our salesperson Sam was the best. He is competent, knowledgeable, and friendly. This is the second Acura I have bought from Sam. He isn’t pushy or impatient. We had a good experience He is competent, knowledgeable, and friendly. This is the second Acura I have bought from Sam. He isn’t pushy or impatient. We had a good experience at Acura of Ardmore. More

Sam was an amazing salesman to deal with. From start to finish the process was so smooth. I would highly recommend Piazza Acura Ardmore from the sales to the manager and check out. A wonder From start to finish the process was so smooth. I would highly recommend Piazza Acura Ardmore from the sales to the manager and check out. A wonderful experience! More

I've been a loyal customer of PiazzaofAcura for over 10 years, but recently, I was on the verge of calling it quits. The prices had crept up, and a treble experience with a different salesperson left me fe years, but recently, I was on the verge of calling it quits. The prices had crept up, and a treble experience with a different salesperson left me feeling pretty frustrated. However, on April 24th, I gave it one last chance before jumping ship. I reached out and connected with a new salesperson, and let me tell you, it was a game-changer. From the start, they made me feel heard, asked about my needs and walked me through various options without any pressure. They even broke down the costs in a way that made sense and put me at ease. When my husband joined the conversation, he was equally impressed. This experience completely turned things around for us, reaffirming our trust in PiazzaofAcura. I presented the sales manager and Salesperson with a receipt that I had a firm deal on the table for another car and was leaving to pick it up. If not for Kaleb Naglee I would not be a continued customer. I will recommend anyone looking for a reasonable luxury to him any day! When you inquire who to speak to, please ask for Kaleb! You will not be disappointed. More

I recently had the displeasure of dealing with Mainline Acura Dealership, and my experience left much to be desired. From start to finish, the lack of professionalism and shady practices were evident, maki Acura Dealership, and my experience left much to be desired. From start to finish, the lack of professionalism and shady practices were evident, making it an ordeal I wouldn't wish upon anyone. First and foremost, the sales staff displayed a shocking lack of professionalism. Instead of greeting me warmly and answering my questions transparently, they seemed disinterested. I was hit with unexpected fees and charges during the trade in process. When calling them out on they played dumb. In conclusion, my experience at Mainline Acura Dealership was deeply disappointing. The lack of professionalism, shady pricing tactics, and overall discomfort make it a dealership I cannot recommend. Save yourself the frustration and look elsewhere for your car-buying needs. More

If you want professional service from a staff that demonstrates a genuine interest in taking care of your car's needs, while at the same time considering you as a person, Piazza Ardmore is the dealer demonstrates a genuine interest in taking care of your car's needs, while at the same time considering you as a person, Piazza Ardmore is the dealer for you! The staff there is personable as well. Thank you Bryant! More

I purchased an Acura MDX this week. I really enjoyed working with Emily Clark. She was responsive to my questions through the sales process and then followed up after my purchase to p I really enjoyed working with Emily Clark. She was responsive to my questions through the sales process and then followed up after my purchase to provide helpful tips and answer any questions that I may have. More

Bought our 2024 Integra in less than 1 week. Rob, Emily, Sarah, Pete, & Tara were all fantastic to work with. They were very helpful & knowledgeable. Rob, Emily, Sarah, Pete, & Tara were all fantastic to work with. They were very helpful & knowledgeable. More

Purchased our new 2023 RDX Acura yesterday and the experience was wonderful. Our salesperson Kevin Lee listened to all our areas of interest and was very respectful, never pushy. Kevin Lee and Tara experience was wonderful. Our salesperson Kevin Lee listened to all our areas of interest and was very respectful, never pushy. Kevin Lee and Tara Ryan (Finance) were excellent professionals that guided us and helped us each step of the way. Felt very comfortable in their hands. HIGHLY Recommend buying a car from Piazza Acura Ardmore. More

Friendly, helpful but not pushy and very responsive and knowledgeable. Second time I leased a car from Kevin and will come back again. knowledgeable. Second time I leased a car from Kevin and will come back again. More