Philpott Toyota - Service Center

Easy in and out great staff job well done❗️👍 Due to virus concerns we had limited exchange but the staff was very accommodating and efficient . The work was done promptly and with care to maintai Due to virus concerns we had limited exchange but the staff was very accommodating and efficient . The work was done promptly and with care to maintain sanitary separation . Good job all hands. More

Philpott's Service department is very professional and speedy. I never feel pressured to get recommended services but they are happy to provide quotes on prices for said services. When you take your vehic speedy. I never feel pressured to get recommended services but they are happy to provide quotes on prices for said services. When you take your vehicle in you expect timeliness and professionalism and Philpott scores A+ in those categories. In the time of the covid-19 virus I was happy to see Philpott's employees taking great precaution to maintain social distancing measures and ensured it didn't interfere with the services I needed. Great experience. Will continue coming to Philpott for all service needs. More

Love Philpott This dealership has professional & outstanding service. The atmosphere @Philpott is pleasant and inviting. I love everything about this dealership. My This dealership has professional & outstanding service. The atmosphere @Philpott is pleasant and inviting. I love everything about this dealership. My vehicle purchase was a good one. Kendall was a great salesman & the (FYNE) finance man was amazing as well. All of my service appointments have been good ones as well. I don't even dread going to my service appointments, I actually look forward to them. Tracy & Brittney are wonderful managers. Courtney is wonderful and the cashiers in the back are great too. I even saw some service mechanics @the Shell station after hours on evening and they were pleasant away from the job. If you are looking for a Toyota, Philpott is where you should go. If Mr. Toyoda were alive today, he'd be PROUD. I'm a customer for LIFE! More

Had an appointment still took over 2 hours. For a oil change and point inspection. Service representative was nice enough. Waiting area and restroom was clean. change and point inspection. Service representative was nice enough. Waiting area and restroom was clean. More

warranty My first try at fixing my problem did not result in honoring the warranty. When I brought it back to them, they did a first-rate job in honoring my w My first try at fixing my problem did not result in honoring the warranty. When I brought it back to them, they did a first-rate job in honoring my warranty. I appreciate the time they took listening to me and repairing my car. More

Best Customer Service This dealership takes constructive criticism in a positive way and continues to be the best dealership within a 50 mile radius. I make the above state This dealership takes constructive criticism in a positive way and continues to be the best dealership within a 50 mile radius. I make the above statement with firsthand experience. The service department is certainly “proactive” and not “reactive.” Attitude is everything. Customer service is your reality. People may forget what you say but they will never forget how they make you feel. Thank you for making maintenance as painless as possible. Love their shuttle service. Such warm and friendly folk. It is very obvious that their service manager is a leader. More

Quick trip to service wife's vehicle Its never easy to understand why my wife doesn't tell me her service engine light is on and has been for months. So I tried my luck to stop in to Phil Its never easy to understand why my wife doesn't tell me her service engine light is on and has been for months. So I tried my luck to stop in to Philpott Toyota Service Center Saturday morning and get things taken care of without wasting all of my Saturday. I was a little nervous when Amber asked if I had an appointment and I had to say no. No problem, she said, I think we should be able to get you taken care of. She was very polite and courteous in getting my wife's vehicle serviced and out the door in about 2 hours. More

They worked on my Subaru motor with Subaru parts! So, the Kia Dealership that I bought the Scion FRS from stripped the head on the oil drain plug plus overtorqued it thus making it impossible to remo So, the Kia Dealership that I bought the Scion FRS from stripped the head on the oil drain plug plus overtorqued it thus making it impossible to remove. I went to Philpott to have it resolved and they absolutely did. They grinded and manhandled the old drain plug out, ordered a new one from the Subaru dealership across the street, and slapped on a Tokyo Roki Subaru OEM Oil Filter to finish the oil change! I'm already happy that I can do my oil changes again but having the preferred oil filter too without extra cost made my day. I was expecting the cheap fram filter or the OE spec Toyota ones to be provided but they went the extra mile away to service one of few FRS's in the Golden Triangle. You did good Philpott Toyota! I may not live there anymore but my family comes there for their routine service every time. More

2016 Superduty Platinum Turbo Replacement My service advisor (Tabitha) was awesome to deal with and very accommodating. I would however recommend a QC to look at any work once completed. Aft My service advisor (Tabitha) was awesome to deal with and very accommodating. I would however recommend a QC to look at any work once completed. After my Turbo was replaced and I picked up the truck a heater hose blew off on my home making my truck immobile. Thanks to my service advisor the problem was taken care of without me losing time from work. I would recommend to ask for her when you visit the service department for your next vehicle service. More

Seat belt recall My service advisor was Tabitha McCray. She was very courteous and professional. She had my recall issue addressed in a timely manner while I waited o My service advisor was Tabitha McCray. She was very courteous and professional. She had my recall issue addressed in a timely manner while I waited on my vehicle. Thanks! More