Philpott Toyota - Service Center

Completely Satisfied came to Toyota for oil change because Hyundai service dept ruined my previous car. Also, I've gone over there twice for inspections and they don't eve came to Toyota for oil change because Hyundai service dept ruined my previous car. Also, I've gone over there twice for inspections and they don't even get up and greet you when you walk in. They are Totally Useless! More

Great customer service, appointment scheduled and kept, they sanitized the vehicle before and after the service preformed, I am satisfied with the service and I'll return. they sanitized the vehicle before and after the service preformed, I am satisfied with the service and I'll return. More

Slowest service Oil change took 4 hrs was told 1 hr . Went to ask about it was told they are running behind. Been told this before. Not the first time this happened. Oil change took 4 hrs was told 1 hr . Went to ask about it was told they are running behind. Been told this before. Not the first time this happened. Had an appointment too, but it's a shame that they dont even honor appointment time. They didn't even get to it for 3 hrs. They didn't even have anything to drink and had to wait that long. Last trip here. Other vehicle is serviced at silsbee and takes 45 min. More

2018 Highlander Regular Maintenance Philpott did a great job at performing the regular maintenance on my vehicle. It was time for the Texas inspection sticker to be renewed. They took c Philpott did a great job at performing the regular maintenance on my vehicle. It was time for the Texas inspection sticker to be renewed. They took care of that as well. When they were through, they sprayed disinfectant (coronavirus) on the door handle & steering wheel. I appreciated them taking such safety measures. They do good work. More

I had a recall - I was not offered the shuttle service over the phone. It would have been less hassle for me. I went back to pick up the car and it was not ready, then I was offered the shuttle service. ( over the phone. It would have been less hassle for me. I went back to pick up the car and it was not ready, then I was offered the shuttle service. (After 2 favor rides) Britney was very courteous and professional- A procedure should be in place More

Came for a Recall They took care of me, the recall fix took longer than I expected, and based on their estimated time. (More than 2.5 hours) At the end the car was read They took care of me, the recall fix took longer than I expected, and based on their estimated time. (More than 2.5 hours) At the end the car was ready but the lady that was helping me went to have lunch or something, I had to go and ask for my car which was ready I don´t know how long ago but at least 10 minutes and I was crazy about getting going. When I get in the car, it looks like the technicians put tools on top of the passenger seat and the seat was dirty, I had to go back and report it. They helped right away and cleaned it very well, but at that point, I was a little uncomfortable with the service. I wanted to check options to trade in but at that point, I just wanted to go home. And I felt they did not have much stuff going on because of the COVID-19 so it felt like they were with the guard down that day. Usually, I receive good care and good results. Just please talk to the technicians, that was the part I didn´t like the most. More

They had a very good virus protection setup, were friendly and the work was done in a timely manner. Have always been pleased with their service in the 7 years that they have been servicing my truck. friendly and the work was done in a timely manner. Have always been pleased with their service in the 7 years that they have been servicing my truck. . More

Very timely, and professional. Gave me recommendations for further upkeep. The part came in ahead of time, plus the service was completed ahead of schedule, as well. for further upkeep. The part came in ahead of time, plus the service was completed ahead of schedule, as well. More

scheuled maintenance service My call to you was handled courteously and provided the information I needed.. My visit for service was handled quicker than I expected. The person My call to you was handled courteously and provided the information I needed.. My visit for service was handled quicker than I expected. The person who took care of my visit was extremely courteous and helpful in answering the questions I had.. The service I had done is the fist I had done in you shop on THIS VEHICLE. Everything seems to be going well.. Thank you More