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Philpott Toyota
Nederland, TX
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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212 Reviews of Philpott Toyota
April 30, 2018
Great experience Took my Rav 4 in for 5,000 mile service. Everyone is super nice, great coffee as well. Had me back on the road in no time Took my Rav 4 in for 5,000 mile service. Everyone is super nice, great coffee as well. Had me back on the road in no time More
by Drichard
Employees Worked With
William Goins
April 18, 2018
Service Dept. - Great Job Being able to set an appointment makes it easier to plan my day. The Service Dept. staff is always courteous. The only time my car was not started on Being able to set an appointment makes it easier to plan my day. The Service Dept. staff is always courteous. The only time my car was not started on time the Tracy Mooney apologized and spoke with the Service Manager to find out what was going on. She also gave me a quote for additional repair found to be needed; I decided to return 2 weeks later for the additional work. Shelby , courteous as always, signed me in and kept me posted on how work was going. This is the only service dept. I trust my car to. More
by Grandmadoc
Employees Worked With
Tracy, Shelby
April 09, 2018
Excellent Service The service I received was fast and efficient. Shelby is pleasant to work with and very knowledgeable! The shuttle driver also picked me up from work The service I received was fast and efficient. Shelby is pleasant to work with and very knowledgeable! The shuttle driver also picked me up from work once my vehicle was ready, they truly are accommodating to their customers! More
by JamesLuby
Employees Worked With
Shelby
March 30, 2018
Awesome experience, Fast and friendly service Had a awesome experience having some work done to my vehicle. The service adviser Tracy Mooney was very professional and very knowledgeable. was a lo Had a awesome experience having some work done to my vehicle. The service adviser Tracy Mooney was very professional and very knowledgeable. was a lot of help. Also the service manager was very nice. Will recommend to everyone I know. Also the coffee is very good. More
by LB
Employees Worked With
Tracy Mooney and Amber
March 28, 2018
Prompt and Quick Service I brought my truck in for an oil change and tire rotation on a Saturday morning. Found out I needed my front brake redone and the work was thoroughly I brought my truck in for an oil change and tire rotation on a Saturday morning. Found out I needed my front brake redone and the work was thoroughly completed before my scheduled time to pick up my truck! I didn't have to bring it back later to have the brake repair done, thanks Philpott! More
by truckman
Employees Worked With
Shelby Apperson
March 23, 2018
Professional Service Personified Took New Tacoma in for 5K miles service, without appointment and still minimal waiting. Clean waiting area with plenty of coffee and snacks. Service Took New Tacoma in for 5K miles service, without appointment and still minimal waiting. Clean waiting area with plenty of coffee and snacks. Service like this is why we are repeat customers! More
by "Verch"
Employees Worked With
Cant remember...sorry.
February 22, 2018
Very Professional I am a service manager and this is the way I want my customers to be treated. Very pleasant start to finish. Thank you Shelby!! I am a service manager and this is the way I want my customers to be treated. Very pleasant start to finish. Thank you Shelby!! More
by Nance
Employees Worked With
Shelby Apperson
February 02, 2018
Very Professional Thank you Shelby Apperson for professional and excellent service dealing with my Toyota Tacoma third break light that was leaking. Thank you for letti Thank you Shelby Apperson for professional and excellent service dealing with my Toyota Tacoma third break light that was leaking. Thank you for letting me know that you were aware of the recall of the seal, and that you will take care of it, which you were able to get it done the next day! More
by J Posadas
Employees Worked With
Shelby Apperson
December 15, 2017
Very pleased Made an appointment for first oil change tire rotation on a Saturday, went right in the serve manager was standing in the bay wrote me up and was very Made an appointment for first oil change tire rotation on a Saturday, went right in the serve manager was standing in the bay wrote me up and was very polite, sat down had a cup of coffee looked up and truck was ready, it’s pretty good when you go someplace with an appointment and they actually keep their end of the bargain I’m glad I bought at Philpott I’ll be back More
by Deacon
Employees Worked With
Don’t remember her name
December 12, 2017
Would not recommend dealership Engine light went on and was advised not to drive. Appt. four days later intake valve replaced $700.00. Toyota Avalon with approx. 80,000 miles. Sp Engine light went on and was advised not to drive. Appt. four days later intake valve replaced $700.00. Toyota Avalon with approx. 80,000 miles. Spoke to General Manager who explained the warranty on a "Certified vehicle" 22,000 bumper to bumper from when the car is originally sold. I bought with approx. 13,000 and power train only up to 100,000. This is not the explanation I received when I purchased the car and no warranty extension offers were ever offered. GM said he would call me back first part of the next week to let me know if he could or could not help us with this issue. This was several weeks ago and have not received a return call. Purchased Avalon and Tundra about the same time from this dealer. Staff at the service center were polite but would not purchase from this dealer again based on incorrect info about warranty or lack thereof on used vehicle. Would not have purchased this vehicle with so little warranty remaining if this had been explained. More
by sher123
Employees Worked With
General Manager of Dealership
