Phillips Toyota - Service Center

HORRIBLE Customer Service. Definitely don't buy a car here Absolutely HORRIBLE customer service. My parents have purchased three new vehicles from Phillips Toyota. They aren't the type to haggle over price, Absolutely HORRIBLE customer service. My parents have purchased three new vehicles from Phillips Toyota. They aren't the type to haggle over price, nor are they people who take advantage of warranties. So I was shocked when I found out that they were made to pay for a faulty battery. Car batteries should last at least 4-5 years. Theirs died after just over two years, but because they had driven 961 miles over the 36,000 warranty, they had to pay. (They were well within the other limit of 3 years.) Any reputable dealership who values customer service would say, "Hm. They have paid full price for three vehicles? They have never brought this vehicle in for a single fix during warranty? Of course we'll take care of the faulty battery ourselves. After all, it's a faulty product that we provided." Well when I spoke to Tonya Stiver at Phillips Toyota, she said the exact opposite. "Toyota will not cover out of warranty, and we certainly won't pay for it out of our pocket." Outstanding. It's also worth noting that I first phoned them five days ago and left a message for their customer service rep, David Newton. I didn't leave details, only that I wanted to discuss a charge. It's been 5 days now without a return call. Further, Tonya tried to blame their faulty battery on my parents ("Maybe they don't drive the car enough."), which is insane. (They drive it at least every other day.) The tech guy, meanwhile, told my mother that she left a light on (she most definitely did not). You gotta love it when a dealership blames a customer for their own shoddy product. Better yet, when they pin it on corporate, which Tonya was very quick to do. ("It's out of our hands," she said.) Terrible dealership. Absolutely horrible customer service. Don't think about buying a car from Phillips Toyota if you expect any sort of reasonable care for you as a customer. More

check engine light Was told why it was on and was my decision to fix or not. Since it did not affect performance or safety, I decided not to. Was told why it was on and was my decision to fix or not. Since it did not affect performance or safety, I decided not to. More

Very responsive service department I had a problem with Michelin Defender tires that were to be replaced (at a pro-rated cost) under warranty. Dealership combined warranty sale/work wi I had a problem with Michelin Defender tires that were to be replaced (at a pro-rated cost) under warranty. Dealership combined warranty sale/work with their ongoing tire sale to my advantage. Overall, this is an excellent dealership and I highly recommend them. My only complaint was that most of the tires installed were more than one year old, as indicated by the DOT numbers. One was manufactured in the 13th week of 2015, two were manufactured in the 34th week of 2015, and the remaining one was manufactured in the 3rd week of 2016. Given that my warranty problem was cracking sidewalls, probably due to sun exposure, I was very surprised that they didn't install only the most recently manufactured tires on my vehicle to prevent future warranty issues with the new tires. I suspect that this was the doings of their supplier and not anything nefarious on the part of the dealership. Still, why didn't they install tires of more similar dates? Because I'm a girl and they thought I wouldn't notice? Well, I did notice and I won't let that happen ever again! More

18 months Corolla service Convenient appointment was obtained on request. Quick and efficient service reception provided on arrival followed by detailed debrief on completion o Convenient appointment was obtained on request. Quick and efficient service reception provided on arrival followed by detailed debrief on completion of service. First class service. More