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141 Reviews of Phillips Toyota - Service Center
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March 11, 2020
Buyer BEWARE Purchased from this dealership and was looking for a long term relationship with Toyota They made a lot of promises initially and after a couple trip Purchased from this dealership and was looking for a long term relationship with Toyota They made a lot of promises initially and after a couple trips for service the process has declined quickly. The issues I experienced could have been so easily resolved with common sense that the dealership personnel fails to use. BAD REPRESENTATION for the Toyota brand. Use caution before trusting them and believing the FAMILY PROMISES that they offer Before you buy or commit to this dealership take a walk around the service department, sales floor and the outside drop off service area to get a feel of the operations but most importantly look at the employees attitudes and demeanors. That will tell the story! Have a problem and want to speak to the manager Tony, good luck, he will not call you back-but he will shake your hand and make promises once the deal is signed. What a joke! Next step will be the BBB for a review! More
by Scott B
January 01, 2020
I recently had an acute need for service and was contacted by Rhonda. She was FANTASTIC! Took care of me immediately. Shared a recent similar problem and had me out of there very quickly! Phillip' contacted by Rhonda. She was FANTASTIC! Took care of me immediately. Shared a recent similar problem and had me out of there very quickly! Phillip's has a star in service, RHONDA. And a huge thank you to her. Mrs Robinson, no relation, was great contacting me with Rhonda. George Robinson More
by George
December 03, 2019
Best Service and Fair Prices I got my 2013 Tacoma a Radiator and Coolant Flush and refill today. Got the OEM Pink Super Long Life Coolant replaced and Coolant Treatment added . Pr I got my 2013 Tacoma a Radiator and Coolant Flush and refill today. Got the OEM Pink Super Long Life Coolant replaced and Coolant Treatment added . Price was very fair with all OEM by Toyota Trained Techs and done RIGHT !Will Cribb was very Polite,and helpful,did a GREAT job and got my truck pampered and done with all Toyota Super Long Life Coolant. Feel safe and sound of mind! Phillips takes care of us Toyota Customers ,been going there for years since 2013 and sent My Daughter and her Husband there this year and they bought a 2019 RAV 4 Limited and a 2019 Corrola Limeted too! Thank you Phillips Toyota,your #1 with us! More
by sweety50
August 26, 2019
Worst service department Easily the worst service department in the history of car dealers. I have owned many cars and I would rate Burger King service superior. They can’t be Easily the worst service department in the history of car dealers. I have owned many cars and I would rate Burger King service superior. They can’t be bothered to make sure the information they tell you is correct. I end up having to work hard to make sure the service/recalls are performed. It like you are a bother to them. Although we have one vehicle from Toyota I am glad we didn’t buy again. More
by Camryowner2018
Employees Worked With
Not sure
April 10, 2019
Excellent customer service , Trace did a great job representing Phillips Toyota very efficient returned my calls quickly and was great through the whole process of my truck be , Trace did a great job representing Phillips Toyota very efficient returned my calls quickly and was great through the whole process of my truck being repaired, CW Or CJ in parts department was very helpful as well. Thanks More
by Charles
Employees Worked With
Trace in service and I think ace in parts.
January 10, 2019
Fair Prices on Parts and Acessories! Got a New OEM Pair of Interior Floor Mats for my wifes worn out 2010 Toyota RAV4. Parts counter man was very courtious and helpful. Gave me a fair and Got a New OEM Pair of Interior Floor Mats for my wifes worn out 2010 Toyota RAV4. Parts counter man was very courtious and helpful. Gave me a fair and competitive price for new floor mats! I have bought many parts and acessories since 2012 here and had many services on my 2010 RAV4 and my 2013 Tacoma PreRunner here. Always have great service and quality work by Service,Techs,and Parts Departments. Best in Lake county.My #1 Toyota Dealer and Parts/Service ! More
by sweety50
Employees Worked With
Parts Department man CJ, Tall young man! Invoice#97892 TOR
December 07, 2018
Worst dealership ever This dealership could careless about you. I’ve taken my car here to get serviced multiple times and they tell you deals that don’t apply, make you pay This dealership could careless about you. I’ve taken my car here to get serviced multiple times and they tell you deals that don’t apply, make you pay for parts up front and never call you when they come in. They also never apologize or care when you have a complaint, actually they hang up on you. By far the worst customer service at any dealership. More
by Cvm
Employees Worked With
Not sure of names
August 06, 2018
Thank you for persevering. I ADORE my new car. I love my new car so much that it even got me to clean out my garage so it could be properly housed. My total experience with this dealership has I love my new car so much that it even got me to clean out my garage so it could be properly housed. My total experience with this dealership has been extremely positive...From the service department-that always kept my last Toyota in excellent condition to Jeff Moreno, the sales person for my new car.. He saw a young person crying to escape from her true years and showed me a Sports Car tha I couldn't resist...And I didn't. CBMiller More
by red leather
May 31, 2018
Phillips Toyota is the place to go Wonderful staff. I have dealt with Royce Moreland since 2010. Trade in every two years . I’m always treated respectfully and fairly in my dealings, Wonderful staff. I have dealt with Royce Moreland since 2010. Trade in every two years . I’m always treated respectfully and fairly in my dealings, so much for the theory that women shouldn’t shop for a car on their own. Your service department is top notch, caring and knowledgeable . Phillips is a wonderful dealership to deal with. I came in to have my 2016 serviced and Left with a 2018 More
by Toyota woman
May 22, 2018
From service to purchasing a new Highlander I was very impressed with the friendly staff starting with the people upon entering the service area to the sales staff. We only were there to have co I was very impressed with the friendly staff starting with the people upon entering the service area to the sales staff. We only were there to have complimentary work done on my RAV4 and after my asking Wes Tabor for a price on a used Highlander, he came back with info pertaining to that used Highlander. After some discussion we decided that it did not have the options we wanted. Wes then came back with a very attractive price and trade allowance on a new Highlander and now it sits in our carport! This is my 9th Toyota since 1986 and I am quite confident this one will be just as reliable and comfortable as all the others. More
by Ken
