Phillips Toyota

Rhonda My 2006 Toyota Sienna runs like a champ thanks to Rhonda and the service crew. I feel secure and safe thanks to their care and service.Their cost was My 2006 Toyota Sienna runs like a champ thanks to Rhonda and the service crew. I feel secure and safe thanks to their care and service.Their cost was fair for the superior quality of their service. More

Car Buying Experience Sonny Rothwell has been a great representative of Phillips Toyota. He has proven to be a caring and professional sales person. This is our third vehic Sonny Rothwell has been a great representative of Phillips Toyota. He has proven to be a caring and professional sales person. This is our third vehicle we have purchased from Sonny. Tim Moore was an excellent Finance Rep. He explained every detail for us and made it easy to understand. More

If your looking for a Toyota this the place to go Sonny Rothwell was a pleasure to work with. He got us the car, color and options we wanted and DID NOT try to sell us a car they had on the lot as oth Sonny Rothwell was a pleasure to work with. He got us the car, color and options we wanted and DID NOT try to sell us a car they had on the lot as other dealerships had tried to do. This was the second car we have bought from Phillips Toyota and it will not be the last. More

Great Experience I bought my 2017 Avalon Hybrid from Chick. He was absolutely amazing to work with. Chick was always so responsive, answered my phone calls or texts I bought my 2017 Avalon Hybrid from Chick. He was absolutely amazing to work with. Chick was always so responsive, answered my phone calls or texts promptly, very patient...a true professional! More

Excellent service Exceptional service with attention to detail. Customer focused with a quick turnaround. I was in and out within a few hours. Overall I was satisfied w Exceptional service with attention to detail. Customer focused with a quick turnaround. I was in and out within a few hours. Overall I was satisfied with the effort and I'm pleased with the purchase. More

Financing-shamed for several hours The short version of this review is that this dealer stopped at nothing to make me miserable for not choosing their financing. Our first salesman told The short version of this review is that this dealer stopped at nothing to make me miserable for not choosing their financing. Our first salesman told us we were a waste of time. The second salesman was calling me while I was at my credit union, already signing papers, berating me for not financing through them, then proceeded to yell at me and argue with me for 15 minutes once I got back to the dealership with cash in hand. We were told we were "a time sink," and they tried their hardest to make us feel stupid for making smart investment choices. Dealers like this are why we have "No pressure" environment dealers. The details: As a profession, I analyze data to calculate return on investment for my department. I also work with budgets. Obviously, I do research and math before I go into a large investment for myself, as well. I went to this dealer simply wanting a used Kia Optima that they had sitting on their lot for a few months. This was enough to set off at least 2 of their rabid salesman. First, their prices on the cars did not match the prices online for the same cars. That should have been a red flag. After having the salesman assure us that the online price would be honored, we tried to haggle the trade-in value, since the amount they were going to give me for my trade-in was negligible after they took their "clerical fees." Once we had a deal, we had to get a bill of sale from the dealer to take to our credit union. The salesman tried what should have been his last attempt to get us to finance through them, we assured him we were not going with their financing, and we started the paperwork. This man took about 4 TRIES to spell my name right. We had to keep reprinting the paperwork over and over and spelling it like Sesame Street to get him to get the contract correct. We wasted a few hours this way. Finally, we leave and go to our credit union. While we are at the credit union, I get a call from the salesman and he is telling me that he "has to go pick up a car" in 2 hours and that we are taking too long and that "THIS IS WHY we tell you to get financing through us." Well, I told him I did not want their financing and I was not going to talk to him about it further. Two hours pass and we are just trying to get everything squared away between the credit union and insurance and he calls me again. All he says is "What's taking so long?" I told him the same thing that took us so long when we were at the dealership that morning. I have a mountain of paperwork. He keeps telling me he has to cancel his appointment with some other clients and trying to guilt me into being rushed because now all of a sudden he has this big deal appointment that I'm apparently impeding upon. First rule of customer service, don't tell the customer all your problems. This is not professional in any manner. I would never do this at my job because I don't get paid for my clients to care. As we are returning to the dealership, the salesman texts us and says "We never got proof of insurance." So, the proof of insurance, that I had faxed to them 5 hours prior never arrived at the dealership and he waited 5 hours to tell me about it. At that point, I was livid. I don't see how this man wasn't doing all this to us on purpose. We return to the dealership, I make sure to have it emailed to me and then emailed to the salesman to make SURE I have record that it is sent to him. At this time, he uses YET ANOTHER 15 minutes to BERATE me for not choosing their financing because I was a "time sink" and he "would have gotten us a better deal." I'm literally trying to hand him money and he is yelling at me for not getting their financing because I MADE him miss some appointment in the The Villages. Honestly, this whole experience with this dealer has been absolutely disgusting. I can only imagine the pressure they lay on you if you want a new car. My mother was looking for a new car, as well, but she certainly isn't going into Phillips Toyota for it, even if they offer her the moon. More

Salesman knowledgeable, efficient, helpful Buying a pleasant experience dealing with employees but think the process could be streamlined somehow. We arrived a little after 3:00 and a had the Buying a pleasant experience dealing with employees but think the process could be streamlined somehow. We arrived a little after 3:00 and a had the car available for a test ride right away. Since I had studied the available cars on the internet and had decided on the Prius and colors I only really wanted to look at the car we bought. We wanted a trade in and to pay cash. We never finance, we save until we can afford new and keep the car for years. We did not get home until after 7:00 that night. I felt that it should not have taken so long to give you our money. More

Great Service Experience! We arrived just before closing on Sat. 4/20/17. Everyone was helpful, pleasant and professional. We received superior customer service and because o We arrived just before closing on Sat. 4/20/17. Everyone was helpful, pleasant and professional. We received superior customer service and because of this, we will look again, to purchase our next Toyota Tundra at Phillips Toyota. Thank You Tonya, Mr. Wood and all the others! More

Very helpful. Took care of my needs. I needed new tires for my 2013 Prius. The parts person was very helpful in explaining the choices of tires and mentioned the promotion being offered. I needed new tires for my 2013 Prius. The parts person was very helpful in explaining the choices of tires and mentioned the promotion being offered. My new tires are exactly as advertised. More