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Phillips Toyota

Leesburg, FL

4.5
1,124 Reviews
At Phillips Toyota, you’ll find everything you’ve always wanted and always expected from a car dealership. We put the excitement back into buying a vehicle with our Family Plan. Every New Toyota purchase comes with a Lifetime Nationwide Warranty, 4 years maintenance included and 5 years of 24 hour roadside assistance 7 day's a week. As a family owned and operated dealership, we treat people with the consideration and respect they deserve – just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom. We also like to give you a little more. When you utilize our state-of-the-art service department, you’ll receive our Complimentary Shuttle Service. We also stock a wide selection of used cars including Toyota Certified Used Vehicles. Phillips Toyota offers a full selection of service areas including: New Toyota Vehicle Sales Pre-Owned Vehicle Sales Certified Service Department Car Loans & Financing Full Selection of Toyota Parts & Accessories At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
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8629 US-441

Leesburg, FL

34788

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Showing 1,124 reviews

September 21, 2023

They snatched defeat from the jaws of victory! I was pleased with my salesman and the dealership, until I wanted to cancel the warranty. I asked for a copy of the completed cancellation form be e More

by TGirard001
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tom Pardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

Took my Lexus into Phillips Toyota service 9/11/2023 to diagnosis a squeak heard during driving and left unsuspectingly WITHOUT ANY BRAKES! What happened after and my interaction with the new service mana More

by cbonferraro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Menschel
Sep 21, 2023 -

Phillips Toyota responded

Mr. Bonferraro, You came into the dealership stating that for the last week and a half, a brake noise was heard and brake pedal had a light issue with it. You were made aware that there would be a 1-hour diagnosis fee for this issue. To determine the repairs needed, wheels and calipers where removed and caliper was tested. The caliper was determined to be seized at this time. You were presented with the cost of repairs, to which you declined. Because of the state of the calipers, the vehicle was not drivable. You did not want to do the work because you were thinking about trading in the vehicle. You were offered a rental car at no charge ($252 cost to the dealership) and a reduced cost of repairs. You then left with a free rental car and proceeded to immediately go online and leave us a bad review. Once again, you were called and offered if you preferred to tow it to another facility. You again declined. Repairs where completed a day early, and you were notified to come pick up vehicle and you declined until Monday when a Manager was available. You then drove vehicle Monday, and acknowledged the quality of the repair. You then reviewed cost of repairs and then you demanded that diagnostic fee be returned. You then stated that your advisor had told you he would refund it. Service advisor was asked about this and confirmed they never offered to refund diagnostic fee. The initial quote was $2225. You ended up paying $1999.00. You received a total of $500 in discounts based on rental value and cost of repairs. Plus, unlike when you arrived, you left with a vehicle that had working brakes. We did everything we could do in this situation, but you intended on leaving negative feedback no matter what we did to help. -Phillips Toyota Management

September 04, 2023

Don't seem to want to deal with online sales. Bought other car online sight unseen. More

by rsayerscamping
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure. Online sales.
August 13, 2023

Our experience with Phillips Toyota was very positive. Our Sales Associate Mark Hosler was extremely helpful, made us feel very comfortable and his professional work ethic was superb. Mark is very custome More

by Perfect48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hosler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Duey was FFE! …..Fast, friendly and efficient. He was on task and thorough. His main objective, which was quite apparent, was to give us the BEST customer service More

by Dr. D
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Viero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duey Cyr
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2023

Had a great experience with my sales person Luis Loperena. He answered all of my questions and facilitated a seamless transaction. I really can’t say enough about how great he was at his job but a More

by TGirard001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023

Have bought many cars from Phillips. Excellent, polite, reliable, and knowledgeable staff. Our sales person, Mark Hosler, goes the extra mile to make car buying easy and stressless. More

by Bob & Sherry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hosler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023

My initial visit to the sales office to inquire about the purchase of a 2023 Rav 4 was coordinated by Duey Cyr. He was personable and answered our questions about the Rav 4. He showed us the list of vehicl More

by gjkeys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhonda Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duey Cyr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023

Rhonda Cook is the best service advisor! I was 3 times with low tire pressure, nobody find the cause, ONLY Rhonda solved my problem very professionally. THANK YOU!! More

by Vicky
Recommend Dealer
Yes
Employees Worked With
Rhonda Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023

When I went the first time, I wasn’t too happy with one of the sales guy, but then I decided to go again, and I found Mr. Bryan, who happens to be a wonderful seller. He went above and beyond to answer my More

by Marielee49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Perez - Sales person
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