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Phillips Toyota

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.5
1,136 Reviews
At Phillips Toyota, you’ll find everything you’ve always wanted and always expected from a car dealership. We put the excitement back into buying a vehicle with our Family Plan. Every New Toyota purchase comes with a Lifetime Nationwide Warranty, 4 years maintenance included and 5 years of 24 hour roadside assistance 7 day's a week. As a family owned and operated dealership, we treat people with the consideration and respect they deserve – just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom. We also like to give you a little more. When you utilize our state-of-the-art service department, you’ll receive our Complimentary Shuttle Service. We also stock a wide selection of used cars including Toyota Certified Used Vehicles. Phillips Toyota offers a full selection of service areas including: New Toyota Vehicle Sales Pre-Owned Vehicle Sales Certified Service Department Car Loans & Financing Full Selection of Toyota Parts & Accessories At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
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8629 US-441

Leesburg, FL

34788

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Showing 1,136 reviews

February 20, 2025

I purchased a car for my daughter, and the experience was seamless! I highly recommend Atef! More

by amay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Mikey" Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Atef Basta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2025

From start to finish, my experience at Phillips Toyota was top-notch! The staff was knowledgeable, patient, and never pushy. They made sure I found the perfect vehicle at a great price. Highly recommend! More

by Cynthia.H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Mikey" Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2025

By far, the best vehicle buying experience in my life. It was my pleasure to work with George Bonafede. George was diligent, knowledgable and personable. A true professional, I highly recommend. I wou More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Bonafede
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February 05, 2025

Agreed on price of 2021 Jeep Grand Cherokee. Was dealing with Chick Russo. While completing the paperwork, buyers order, etc, I informed Chick that I had an approval letter from a Florida Credit More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chick Russo
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Feb 06, 2025 -

Phillips Toyota responded

Mr. Rice, Thank you for your feedback. Just to clarify, at no point during your initial contact with our dealership did you mention having a bank draft. Instead, you repeatedly assured our staff that you were paying in cash. Unfortunately, a bank draft is not cash—it’s a piece of paper. Had you disclosed this upfront, we could have spared everyone the unnecessary hassle and explained our policy from the start. For the record, we do not accept bank drafts for same-day delivery. The vehicle must be paid for in full before leaving our possession—a policy we don’t believe is unreasonable. We even offered you the option to leave a deposit and return with a cashier’s check, which you declined. So, the idea that we “didn’t want to sell you a vehicle” is, frankly, a bit absurd. Selling cars is what we do. Good luck with your search, Phillips Toyota Management

Feb 07, 2025 -

Tony responded

Just to clarify, at no time did I mention a cash deal. I did repeatedly state I had my own financing. You’re twisting the facts to benefit your response was to be expected. Yes, we know you’re in the business of selling cars and frankly we don’t find that “absurd”, it’s a very lucrative business. From your response, it’s very apparent that you have so many customers that customer service for “all” is not your concern.

January 31, 2025

Dealership was excellent and provided a pleasant buying experience. Aaron answered all of my questions perfectly and gave me a great deal. Would recommend him to anyone! More

by ryant94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Cassell
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January 31, 2025

Great deal, great service, they have a lligetime customer. Thank you! Till next time guys. More

by ccasselldmt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Cassell
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January 30, 2025

I drove a total of 3 hours for a vehicle that I was told was going to be there the day before, it wasn’t. I received a call from them when I was an hour away and they still failed to inform me that the vehi More

by Service matters
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron “A.C.” Cassell
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Jan 31, 2025 -

Phillips Toyota responded

Kenneth, We apologize for any miscommunication regarding the arrival of the vehicle that you were interested in. Unfortunately, we are provided an ETA (estimated time of arrival) from the distributor, and in rare cases, that ETA is off by a day or so. We understand that this can, and in this case did, cause an inconvenience for you. You informed us that your main point of the initial visit was to sit in the vehicle to make sure that it was compatible and comfortable for you. Our sales consultant then found a similar vehicle (just a different color) with the same dimensions for you to sit in and drive. You were satisfied with the comfortability and compatibility of the vehicle. You informed our sales consultant that you did not have time to work numbers, and you requested that he provide you with a phone call/text message when the vehicle arrived as well as a quote for the vehicle. Taking into account the inconvenience of the vehicle not being here during your initial visit, we then provided you with an extremely fair deal upon the delivery of the vehicle. You then countered us with an offer of $4,000 less than our already aggressively priced quote. Our sales consultant politely and professionally declined your offer, and thanked you for the opportunity to do business. After reviewing the messages between you and our sales consultant, we feel that he treated you professionally and courteously. Therefore, we find your review to inaccurately represent to the integrity of our staff and store values. If you would like to discuss this matter further, please don't hesitate to reach out to our management team. Warmest Regards, Phillips Toyota Management

Jan 31, 2025 -

Service matters responded

Your sales consultant was not polite nor professional in declining my offer, he was condescending and lying to me. It would have been fine if he only said that $1700 was already taken off and no one would take off $5000 on this vehicle. Instead of a simple we cannot go that low on this vehicle he made the very untrue claim that your dealership was the ONLY one that includes a lifetime warranty and 4 years of maintenance when in fact multiple Toyota, Ford, Honda, Chrysler, and Buick GMC dealerships offer the same package or more without the snide attitude. If you feel this is the way to engage customers I’m sure I won’t be the only one who would rather take their business elsewhere.

Jan 31, 2025 -

Phillips Toyota responded

Kenneth, We understand your perspective, but to clarify, he was trying to point out that we included the aforementioned items as well as the dealer added items at no additional cost to you. Good luck with your purchase. Feel free to reach out to our management team if you have any additional questions or concerns. Phillips Toyota Management

January 09, 2025

George Bonafede was very helpful, knowledgeable when assisting me with my new toyota car purchase More

by casperlou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Bonafede
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January 03, 2025

GEORGE BONAFEDE WAS THE BEST SALESMAN I'VE EVER WORKED WITH. HE WENT PERSONNALY TO SOLVE SOME PROBLEMS WITH THE CRV, HAVING TO DEAL WITH A RIVAL DEALERSHIP. KEPT US INFORMED ALL ALONG THE WAY. TO ME IT ME More

by fredwcoll
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
GEORGE BONAFEDE. *****
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December 31, 2024

Car buying made fun for the first time. Our salesman George Bonafede was awesome - knowledgeable, NO pressure and thorough. Tom Pardo in finance was exceptional and kind. We thought the More

by athomp4871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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