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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,596 Reviews

1,596 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 24, 2024

The scheduling process was quick, and I appreciate the drop off option. All recalls were checked and made. Excellent service! More

by MANDY318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Jun 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 24, 2024

Great service, Very professional. Explained the problem . Explained what needed to be done to fix it. More

by PBMARTIN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 22, 2024

Great service. We came in with an emergency and had to replace our truck fast. Brian was thorough and knew exactly what we needed to get us going. With no pressure More

by MIKEY13
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Mikey, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 20, 2024

Not impressed with the service. Charged nearly $200.00 for diagnostic and then couldn’t fix the problem. Telling me the part is on back order and won’t be available the end of July. More

by RANDALLT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Jun 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

June 20, 2024

Appreciate Jim Garvin's help with my recent Jeep repair. He made all the arrangements and contact with the warranty company. I didn't have to do anything. Repair was timely. The whole experience was great! More

by TLS3056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Jun 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 19, 2024

Turned the over to Jeffery R Smith at 08:30 AM. Told him what was going on, oil change and AC not cooling. When completed Jeff explained everything. Outstanding service. More

by Lew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

June 19, 2024

The service department provided excellent customer service. Especially Jim Garvin. He is professional and helpful More

by CHIP6860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Jun 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 19, 2024

Good service but disappointed In warranty. Warranty did not cover damage done by the power train. Oil leak in drive train damaged brakes More

by VKING06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Jun 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

June 18, 2024

Jeff was very helpful. I came in with some issues regarding my wifi- I was at the dealership for 5 hours while they tried so hard to fix it. Jeff kept me updated throughout More

by Casandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Service
Jun 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Casandra, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 17, 2024

Great service, technicians are always helpful and friendly. I Never have a problem getting service appointment! More

by Leketia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Leketia, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Gary Winkler Service Manager (352) 732-7577 ext 107

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