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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,601 Reviews
Call Service Center (352) 732-7577

1,601 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 14, 2024

This is a five star review because of service advisor Jeffrey Smith. While checking in for scheduled appointment, I got a message to come to work. Jeff got me in and out in an hour. It was a busy day for More

by karmacat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith, service advisor 5797
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Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 14, 2024

Horrible customer service, I was treated like I was in the way of something. There was not one person in service attentive to me while there More

by Candyyy8109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
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Jun 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 13, 2024

Worked us in after sudden brake problems. prompt service and good team response..very happy with resulta More

by Sandrabovby1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depr
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Jun 14, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 13, 2024

I brought my truck down there taking that everything will be covered according to your technician or service advisor not everything was covered the most important things too then I'm being kind that I would More

by dm5939821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these departments was the service department
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Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 11, 2024

Fast service and friendly staff. Went in to get my car serviced and didn’t wait long. Derek is always helpful and listens to my questions and concerns. He also updates me on the prog More

by AR390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings in Service
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Jun 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 11, 2024

Fast, professional, and helpful. Fixed up my jeep perfectly, even delt with the extended warrenty people More

by Falseflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Jun 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 10, 2024

Great service and aprreciate the pick up service. Overall good experience and would recommend for sure! More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Phil, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 08, 2024

Recall & oil/filter Chane on Ram Rebel 2500 Diesel. No miss no fuss in & out More

by Rparrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 09, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 08, 2024

Wonderful customer service! ! My sales rep Jessica was outstanding. Love my New Jeep Grand Cherokee More

by pl1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience withJessica here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
June 07, 2024

Everything was great. They got me in really quick and out. I was extremely happy with the service More

by amberdawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

Helpful
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