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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,846 Reviews
Call Service Center (352) 732-7577

1,846 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 10, 2024

Evidence shows they didn't rotate my tires under the jeep wave program. Very disappointing. More

by CATALOGQUEEN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2024

I had to bring my vehicle in three separate times for the same problem. Then it took them several weeks to actually fix it. They kept flaming defective parts on the delays. Even if that was the case, I don't More

by cyriousity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Garvin
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2024

The service is very dependable and they are fairly quick. Check in is well organized More

by HARP6625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2024

They were courteous and professional. Promised my replacement fuel pump in two weeks. Looking forward to fixing the recall. More

by debform
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
Report | Print
Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 08, 2024

Been a customer for years awesome service couldn’t be happier. Customer friendly great people More

by MDYER30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 07, 2024

Very professional and honest service. All the staff were amazing all the time. Thank you! More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron Lawson
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Maria! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 07, 2024

My engine light is still on! !!!! They won't tell me what the problem is. More

by ALISHA
Service Communication
Recommend Dealer
No
Employees Worked With
JAMES GARVIN
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Alisha, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

November 06, 2024

Very good service, service advisors answer all questions completely. Work done on vehicle efficiently. Staff are all courteous and helpful. Thank you, R jenkins. More

by MARTHAZIMMERMAN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2024

I have had outstanding service at Phillips from sales, service, and parts. I have bought two Jeeps from them and am happy with both transactions. I tried another dealer for service because it was closer t More

by jimgrussmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pastrana, Service
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Nov 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2024

The service apartment is very great. Get my car in fast and get it done very very clean and great people. More

by ASCJOE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Cummings
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Nov 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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