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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,977 Reviews
Call Service Center (352) 732-7577

1,977 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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February 27, 2025

Service advisor was helpful, courteous. Work was done in time frame stated Results were very good. More

by WEA41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service was great.
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Feb 27, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

February 27, 2025

Mechanics fixed both my issues! Easy in and out of service department. Super Great job! More

by richardscherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service dept!
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Feb 28, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Richard, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 26, 2025

I was disappointed that I took my 2004 Dodge Ram 2500 in for RECALL work and was handed a $133 bill with no explanation. I even had told them to call and have me approve any additional charges. More

by jenfer1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Feb 28, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

February 26, 2025

Great service from this dealership. wish corporate Mopar would get my back ordered warranty parts in though. More

by dd1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 26, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Please don't hesitate to reach out if you need any further assistance, we look forward to serving you again. Gary Winkler Service Manager (352) 732-7577 ext 107

February 25, 2025

Great service, wish they would return phone calls more frequently. Maybe just an overload of callers. More

by Jmjean93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Feb 25, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. Our goal is to make sure everyone who walks through the door leaves happy, and we appreciate your feedback. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

February 25, 2025

Jeff at Phillips has helped me twice in the past year with the service being excellent both times. My jeep is fun to drive again!! More

by RickMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Feb 25, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Hi Rick: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

February 22, 2025

Great service. Everything went smoothly. Kind folks in the dealership. I enjoyed my visit and will definitely return. More

by DONLIVVY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 23, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 22, 2025

Very unorganized when dropping off vehicle no one in hurry to get you checked in even though I was only customer there at time then checking out had to wait for cashier to get finished texting before ge More

by bbrandi1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott service center
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Feb 24, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

February 21, 2025

Great service. Got me right in and took care of the issue. Turned out to be just a software update. More

by PROCON1037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 21, 2025

Very easy to make an appointment, prompt and courteous service , minimal wait time , oil change and tire rotation performed flawlessly in one hour More

by DELANEYDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department has smooth process
Report | Print
Feb 22, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Hi Don: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

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