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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,598 Reviews

1,598 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 18, 2024

Jeff was very helpful. I came in with some issues regarding my wifi- I was at the dealership for 5 hours while they tried so hard to fix it. Jeff kept me updated throughout More

by Casandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Service
Jun 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Casandra, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 17, 2024

Great service, technicians are always helpful and friendly. I Never have a problem getting service appointment! More

by Leketia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Leketia, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Gary Winkler Service Manager (352) 732-7577 ext 107

June 16, 2024

My first time having work done at this dealership was great. The staff are polite and professional. The waiting area is large and clean with water coffee and vending machine. Will definitely be back. More

by river2911rain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 15, 2024

The service department they don't stay in touch with your customers they don't give you numbers that you can call them overall I rate yours customer service counter 000 More

by JGERCKEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

June 15, 2024

Jose was our technician and he was wonderful returned calls immediately and provided detailed information More

by reddy2teach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service department was wonderful
Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

June 14, 2024

I love working with my service person Derrick . He is very efficient, thorough and such a pleasure to work with ! More

by janine3county
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick cumming
Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 14, 2024

Kaitlyn was very nice polite and very helpful. She explained everything in detail what needed to be done and also other valuable information. The experience was so nice they wanted me to buy a car More

by B.FERRIGNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin and cage or gage
Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

June 14, 2024

This is a five star review because of service advisor Jeffrey Smith. While checking in for scheduled appointment, I got a message to come to work. Jeff got me in and out in an hour. It was a busy day for More

by karmacat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith, service advisor 5797
Jun 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

June 14, 2024

Horrible customer service, I was treated like I was in the way of something. There was not one person in service attentive to me while there More

by Candyyy8109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
Jun 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

June 13, 2024

Worked us in after sudden brake problems. prompt service and good team response..very happy with resulta More

by Sandrabovby1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depr
Jun 14, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107