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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,099 Reviews
Call Service Center (352) 732-7577

2,099 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 01, 2022

So far so good we only drove it two times but I’m happy that it was under warranty More

by TAYLORJORDAN87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business and our team looks forward to serving you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

September 01, 2022

Service rep very good. Tech not knowledgeable. Problem was not corrected.a/c put on low temp,seat setting changed,sticker on windshield not changed.Now i have to reschedule More

by PACKARD745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim,service rep.
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Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please give me a call. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

September 01, 2022

The service prompt, the staff is courteous and able to communicate well any problems that might be found. More

by MARTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

September 01, 2022

Service was good, one thing could have been better, if they had a loaner truck. More

by lizawhisperer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to provide the service you needed. We appreciate your feedback. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2022

Friendly courteous light and on schedule thank you very much Good job I will come in on my rGood job More

by cbsouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronik Arroyo
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Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2022

Have been going to Phillips for many years have bough several vehicles as well as had service done More

by TRACYSIMONEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for Phillips Chrysler Jeep Dodge Ram! We look forward to sharing your compliments with the team. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2022

Outstanding customer service and communication from James Garvin. Makes you want to shop there. A real pleasure More

by tata1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Garvin
Report | Print
Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 30, 2022

Very friendly staff, and speedy waiting times. The lounge and restrooms are clean as well. More

by PAUL.CLIFTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Keefe
Report | Print
Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 30, 2022

First and last time at this dealership, which is a shame. My vehicle was seen for the wheel bearings going bad and was told they could not warranty them until they completely fail. What sense does that make? More

by BRYAN_KRUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department Jim
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Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send me a message. I would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

August 30, 2022

Very helpful and courteous. Explained everything they found wrong with my car in a manor I understood! More

by JUDYMAY04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Report | Print
Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Phillips Chrysler Jeep Dodge Ram. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

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