Phillips Chrysler Jeep Dodge Ram - Service Center

We have brought our truck to the service Dept 3 times because the truck kept going dead. The batteries were changed the first time, the alternator the 2nd, snd nothing was done the 3rd time. I ask the se because the truck kept going dead. The batteries were changed the first time, the alternator the 2nd, snd nothing was done the 3rd time. I ask the service manager, Jim, to come out and he shook his head no, snd said no. I ask him why snd he said you can get the manager if you want. So I did. We have had our truck there multiple times. Will not deal with Jim again. He does not communicate to anyone about the problem. You need to do something about him. He has an attitude snd doesn’t need to treat customers like he dies. More

Could not review less. Started off with a Oil/filter and tire rotation. Service writer states that when rotating tires one of the lug bolts is stripped and would need to be replaced. My vehicle is kept up 1 tire rotation. Service writer states that when rotating tires one of the lug bolts is stripped and would need to be replaced. My vehicle is kept up 100% tires rotated every 5000. Even through I cannot prove as it would be they said I said, I am out of town here for the winter leaving in 2 weeks No choice. But no doubt it was matter of when the tire was rotated and being put on using the air gun they cross treaded causing the stud to strip. So my bill doubled. $192 for a oil/filter and tire rotation with a new stud. Labor cost for sure. Would not recommend this dealer. More

Excellent service!! My family and I were on the way Excellent service!! My family and I were on the way home from vacation, on a Saturday afternoon, and our van had some issues that needed immediate Excellent service!! My family and I were on the way home from vacation, on a Saturday afternoon, and our van had some issues that needed immediate attention. We were able to limp in into the dealership and made connection with John. John sat with us for a couple of hours at the dealership and kept us company as we waited on a ride. John tried his very best to help us out of the jam we were in. We even suggested trading the van so we could continue on our journey home. But John actually detoured us from trading because it would not be in our best interest. Yes, it would have helped us out in the moment, but not for the future. John also went the extra mile and helped me get our luggage out of our vehicle so it could be transferred to the vehicle when it got there to pick us up. John had also called service on Sunday to get them up to speed on what they would be facing Monday when they got in. On Monday when I called to get an update, I talked again with John and he filled me in with where they were at and to give me an idea of when service would call to let me know what the problem was. Jim called and let me know that it was an update for the vehicle and it was ready to go. When we got back to the dealership to pickup our vehicle, John walked me where I needed to go to settle up and get on my way. If I were not 1,000 miles away from the dealership, I certainly would not take any business anywhere else. John not only went the extra mile, but several after that to help us out. John has the best interest of the customer in the forefront of his mind and actions and it shows. He could have very easily taken advantage of us in our situation, but he wouldn't even consider it. Like I mentioned before, he talked us out of trading because it wasn't in our best interest. I certainly would recommend John Keefe and I wished I lived closer so I could actually purchase a vehicle from him. More

We bought our car from this dealership, and we have received a coupon from mopar corp that wasn't honored earlier this year and again today we were told that they do not take mopar corp coupons. received a coupon from mopar corp that wasn't honored earlier this year and again today we were told that they do not take mopar corp coupons. More

Satisfied Customer My appt was for 9am. We dropped my car off around 8am. Received text around 9:30am that my car was ready. Very satisfied!! Jeffery Smith checked me in My appt was for 9am. We dropped my car off around 8am. Received text around 9:30am that my car was ready. Very satisfied!! Jeffery Smith checked me in and was not clear with instructions after he took my name. But I was able to talk with someone else who directed me to Jeffery Smith. I was very happy how quickly my car was ready. Jeffery told me my car would be ready around 1pm. I was also very happy with the mechanic that worked on my car. Often I need to work at getting my seat back how I liked it. This time is was right where I left it. It looked great. I always take my car to Phillips since I bought the car there. I've never been disappointed! Thank you for your great staff. More

Service is always excellent at Phillips. I am always surprised at the cost of the service though. $388 to replace a battery in Grand Cherokee. surprised at the cost of the service though. $388 to replace a battery in Grand Cherokee. More

Excellent dealership and service center. I have a dealership 15 minutes from where I live, but drive to Phillips due to the quality of service offered. I recom dealership and service center. I have a dealership 15 minutes from where I live, but drive to Phillips due to the quality of service offered. I recommend anyone go there. More

PhillipsChrysler Jeep Dodge RAM Puts the customer first Phillips Chrysler Jeep Dodge RAM Puts the customer first every time. Making every Experience with my Ram a good one. They honor the brand with their Phillips Chrysler Jeep Dodge RAM Puts the customer first every time. Making every Experience with my Ram a good one. They honor the brand with their customer service. More

Great! My service advisor Jim was friendly and extremely professional. I've been a customer at this dealership for approximately seven years and have purchas My service advisor Jim was friendly and extremely professional. I've been a customer at this dealership for approximately seven years and have purchased two vehicles from and will continue to do so. More

Was very pleased with my oil change. It was done in a timely manner. I do wish when I have a oil change that they do a wash after. timely manner. I do wish when I have a oil change that they do a wash after. More