Phillips Chrysler Jeep Dodge Ram - Service Center

Ignorant Service Writers... Terrible technicians I purchased a Jeep Grand Cherokee from this dealership in 2014. I asked that they install a brake controller for this vehicle since I tow a trailer t I purchased a Jeep Grand Cherokee from this dealership in 2014. I asked that they install a brake controller for this vehicle since I tow a trailer that requires one. 4 attempts and they could not get it working. There was no power going to the controller. I questioned this as I had a factory brake controller harnesss for this vehicle that they installed for me. . I was ultimately told that the vehicle was incapable of having a brake controller installed because there was no settings to turn it on in the computer . I brought the jeep to another dealer and they had it working in 30mins. The replaced the harness because Philips technicians cut and rewired the factory harness to attempt to get it to work. And they installed the proper fuse in the fuse block. Philips missed a simple step such as this and cut a factory harness as a solution? Now I bring the jeep in to have the passenger side Daytime running lamp replaced because only the drivers side is illuminated during the day and I am told that is by design? It was working before but now the service writer Brian Brown tells me that only one light is supposed to be on and that the 2011 Grand Cherokee is not equipped with DRLs . Well what iis it? Not equipped or not operating correctly? This I found interesting because Clark in parts confirmed that the 2011 Jeep Grand Cherokee is equipped with DRLs and even gave the service code. PHILIPS... You need to get people that know the product you sell. Your employees do a great disservice to a business you are trying to operate. I will start doing business elsewhere with knowledgeable people. More

Very Bad Service First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the t First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the transmission cooler and got me stranded 80 miles from home. Since it happen on a Sunday February 15, 2015 at 6pm, there was no rent a car place that is open. This opted me to stay on a hotel and pay $124 out of pocket plus a $10 tip for the person who towed my car. I was hoping to hear from the dealership within the next day before lunch since they open early on Mondays. I waited till 10am but no call. Then I called and left a voicemail to at least have somebody pick me up in the hotel so I can have information about my car. No call back receive until 4pm even after numerous call to them and asking for the front desk to have someone pick me up. The front desk apparently said that I need to connect with the service advisor first before I can be pickup. But James Garvin apparently have no time to call me back to let me know what should I do next or have someone to at least pick me up and brought me to the nearest car rental. I called Chrysler service center and told them about the situation. They too cant contact anyone from the service center. That is so freaking ridiculous! They advice me to get a car rental. So I went online to book a car rental for 5 days(Since I dont have any idea how long will my car get fix). I walk to the nearest budget in Ocala and got myself a car rental. Then alas, I receive a call from James Garvin telling me about the situation of my car. He mention they have Enterprise car rental. But of course it is now too late. I went to meet him and he told me that he would talk to budget and see if they could workout with budget. Well when I took my car apparently I should email Chrysler and get myself reimburse for the car rental. The problem with it is that the car rental was much expensive($138.67) and Chrysler could only reimburse me $70 in total. This dealer apparently doesn't have customer service. I did not want a good or great customer service but just a customer service and they cant even provide one. If you are working as a service advisor you should be snappy enough to be able to see from the paperwork or in the system that the person who owns the car is out of this town(ocala)? and if you are the front desk and you receive the call for the same person 5times for the past 3hours would you not get the attention of the service advisor? I wish they would evaluate their service... More