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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,033 Reviews

2,033 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 26, 2022

I had my front brakes done. The machine to machine the rotors was not working. I don’t think anyone did an inspection because my rear brakes are squeaking. So if I need rear bra More

by johndifiore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

Everyone has always been knowledgeable, professional, and punctual. They also have excellent customer service. That is why we keep bringing our vehicle back to the place we bought it from. More

by Bobby1847
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 25, 2022

people are friendly, knowledgeable, and do good work and on time..what more could one ask?. More

by CJSASINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Smith
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

August 22, 2022

our service advisor James Garvin is very polite and keeps us informed on the work that is being done and answers all questions we ask More

by supertrk14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Garvin
Aug 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 21, 2022

Pleasant staff and so far it’s good customer service. Deliver the truck on time as promise. Keep it going ! More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Andrew. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

Fast and efficient very polite employees. Waiting time was right on. Communication was great. Thanks More

by Jowinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cummings, Derek
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business and our team looks forward to serving you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

The staff is very friendly, they serviced my Jeep without an appointment, fast, efficient and kept me informed of the progress. I will always use Phillips for my service. More

by FONAPOOH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service area
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

I am very pleased with Phillips Chrysler Jeep Dodge Ram for all my vehicle needs More

by JACQUIE616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jacquie! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

They’re not concerned with customer service, only concerned with making money. Bought a vehicle from them & went in for my free first time oil change and tire rotation and was told it would cost me. More

by Dellis238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Rep
Aug 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

Aug 22, 2022 -

Dellis238 responded

Gary, I gave you “the whole story” and every detail in my comments except the fact that I bought an extended warranty from your dealership also… Follow up with your service department and the policies you have in place

August 20, 2022

Service is good and prices are comparable. Been using them ever sense moving here over two years ago.. More

by XGUNNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service has been helpful
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

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