Phillips Chrysler Jeep Dodge Ram - Service Center

The oil change I was given ruined my driveway at my home. My last visit I was to have my oil changed. When I arrived home I did notice some moisture under my car but was so tired because I was also coming hom My last visit I was to have my oil changed. When I arrived home I did notice some moisture under my car but was so tired because I was also coming home after work. I assumed it was from the air conditioning system. The next day I was getting ready to get in my car and the oil was all over my driveway. I had to find transportation to work and have my car towed back to the dealership. They fixed the problem with car and attempted to clean the oil from my driveway. I kept calling and requesting that they finish the clean up. Two weeks ago I made another call and they assured me someone will be back to finalize the clean up. They told me that they would be back and since have never returned. What has been left is a large stain on my driveway. This is my home that I own. I can’t believe they didn’t follow up after SEVERAL calls and false promises. I took pictures every time I called. This brings the value of my home down now. I would like a resolution. More

After the 3rd time (same problem) they found the problem . Over the years they have been very responsive in fixing minor and major problems for my last 2 Jeeps. . Over the years they have been very responsive in fixing minor and major problems for my last 2 Jeeps. More

Always great service No surprises. Always goes over work that should be done and get approval before doing anything. Friendly staff and great service no matter if you hav No surprises. Always goes over work that should be done and get approval before doing anything. Friendly staff and great service no matter if you have an appointment or not. More

Great Because I had to wait for the part to come in again and when it did never got a phone call I had to call to see if it came in Because I had to wait for the part to come in again and when it did never got a phone call I had to call to see if it came in More

in and out real fast was told it would take about an hour to repair. done in 1 hour. great job to repair a recalled cruise control. I did ask for an oil change interval an was told it would take about an hour to repair. done in 1 hour. great job to repair a recalled cruise control. I did ask for an oil change interval and didn't get a straight answer More

Scheduled appointment Arrived for a 7;30 appointment...when I checked on status of car at 9;30 was told that my paperwork failed to get sent back to work area, thus car was Arrived for a 7;30 appointment...when I checked on status of car at 9;30 was told that my paperwork failed to get sent back to work area, thus car was still parked in holding area. I had an appointment work scheduled back at Citrus county and could not accept more wait time. Wanted to speak to service manager but was told he had someone in his office. While service manager tried several times to call my wife, we failed to connect with him as we both still have day-time jobs. I had an excellent buying experience but felt there was no "control in customer follow-up with customers in waiting area of service". I will never return nor will I recommend a friend. More

Very friendly and courteous Appointment was made they called to remind us . Arrived for appointment 15 before and they accepted vehicle immediately. With in 45 min vehicle was c Appointment was made they called to remind us . Arrived for appointment 15 before and they accepted vehicle immediately. With in 45 min vehicle was complete. Made a recall very painless. More

Great customer service Very pleased with Ronik, my sale agent, knowledgeable and courteous. Yesterday first time at the service department and all went very smooth and fast! Very pleased with Ronik, my sale agent, knowledgeable and courteous. Yesterday first time at the service department and all went very smooth and fast! Great! More

100,000 mile service appointment Appointment scheduled for 9:00 AM arrived at 8:45. No wait left dealership at 8:55.AM. Service rep. promised to call when vehicle was ready. Notif Appointment scheduled for 9:00 AM arrived at 8:45. No wait left dealership at 8:55.AM. Service rep. promised to call when vehicle was ready. Notified that vehicle was ready at 3:00 PM. Arrived at 3:45 to pick up vehicle. Discussed service provided with service rep. checked out vehicle and was on my way by 4:10. No hassle, all in all a very successful day. More

Customers Set The employees work very well with you they seem to be very happy with what they're doing the place is very clean and I feel like it very good service The employees work very well with you they seem to be very happy with what they're doing the place is very clean and I feel like it very good service . A little pricey. More