Phillips Chrysler Jeep Dodge Ram - Service Center

My service writer, Abriel is awesome. He is always courteous, trustworthy and has my truck ready just as promised. I would never take my truck anywhere else and have complete confidence in everything courteous, trustworthy and has my truck ready just as promised. I would never take my truck anywhere else and have complete confidence in everything that Abriel tells me. More

Warranty fix Abriel, was very helpful in getting my van back to normal. The staff makes you feel like you are very important. Work was completed in a timely manne Abriel, was very helpful in getting my van back to normal. The staff makes you feel like you are very important. Work was completed in a timely manner. More

Ram 2500 / 2015 They took my truck the same day with no appointment how ever I had to wait for a long time to get my oil and fuel filters change. I was there for 4 ho They took my truck the same day with no appointment how ever I had to wait for a long time to get my oil and fuel filters change. I was there for 4 hours waitng More

Polite, competent and helpful Bought two cars from this dealership and always have cars services by them. I have found them polite, competent and always willing to help with advis Bought two cars from this dealership and always have cars services by them. I have found them polite, competent and always willing to help with advise and service. More

Excellent Service Everytime. Friendly fun atmosphere. Free coffee fresh popcorn large tv nice waiting room. This is the best dealership anywhere. Thank you everyone. Tim Svitak Free coffee fresh popcorn large tv nice waiting room. This is the best dealership anywhere. Thank you everyone. Tim Svitak More

Took me in with no waiting awsome service department great bunch of guys taking care of your every need the waiting area is very nice and have outside seating to enjoy the Florida weather if you want to great bunch of guys taking care of your every need the waiting area is very nice and have outside seating to enjoy the Florida weather if you want too More

Awesome Salesman and Shop Thomas Bivens, is super, he worked with me when I bought my Jeep and is helping us find another car. The shop was great to deal with, I had an appoin Thomas Bivens, is super, he worked with me when I bought my Jeep and is helping us find another car. The shop was great to deal with, I had an appointment for and oil change and it was taken in on time and quickly returned. More

Review Experience My Dodge Viper - Air bag recall - I left the car over night to be done the next Day On the ticket than the in and out mileage in = 26918 -Out = 2 My Dodge Viper - Air bag recall - I left the car over night to be done the next Day On the ticket than the in and out mileage in = 26918 -Out = 26928 Later that Day I looked at the ticker and went back and asked why ? They told me they had to put some mileage age down for the service to be done ?? More

Have been with Phillips since 1997. Purchased a number of new cars and always used their service dept. I don't have enough good things to say about them in all areas. Jim Garvin has been our go to since he c new cars and always used their service dept. I don't have enough good things to say about them in all areas. Jim Garvin has been our go to since he came on board a number of years ago, and has given us an excellent experience in all we have had done over the years which has been considerable. Thanks for all you do. More

Awful Service Department I would like to share a recent experience I had with the service department at Phillips Chrysler. The clutch went out in my truck 3 days after my I would like to share a recent experience I had with the service department at Phillips Chrysler. The clutch went out in my truck 3 days after my father passed away. I ordered the parts and asked Derek in service to install them for me along with changing the oil, checking the braking system (draining the brake fluid if it was dirty) and torqueing the suspension system to factory spec. I dropped the truck off on November 20th with the expectation of picking it up when we returned from visiting family on the 26th. After driving 7 hours we picked up the truck from Phillips. While driving home I noticed that the gear shifter did not return to center. It just stayed to one side or the other and was very floppy. Derek had told me that he test-drove the truck (a few days earlier) and that it drove fine. Obviously, this was not true. I have worked on my truck extensively and knew immediately what the problem was. The technician disassembled the shifter instead of removing it entirely. Because of this lazy process he failed to reinstall the shifter adjustment plates. I found one of them under the driver’s side floormat and the other INSIDE THE TRANSMISSION. Luckily the adjustment plate had stuck itself to the side of the case and I could get it out with a magnet. If it had fallen inside the case further, there would have been catastrophic transmission failure. I told Derek what I found and he offered a meager apology. I let it go at that point. Until last night. I was on my way home from visiting my mom and I noticed a grinding sound from the front brakes. Upon further inspection the front pads had worn deep grooves into my brake rotors. This truck has 15" sports brakes and the system is very expensive to replace. Here is another example of Derek and his technician’s complete inability to do their job. I figured i'd check the brake fluid as well and found it to be very dark and dirty- they had not checked it like I asked. Frankly I cannot believe the treatment I have received from Philips. This careless approach to vehicle maintenance has completely destroyed any trust that I had with this company. I have known Derek for several years now and have attended many car shows with him and my other vehicles. I am appalled that a fellow "car-guy" would allow his namesake and reputation be tarnished because of a total lack of care and attention to detail. I never received a survey or phone call about my experience with Phillips Chrysler either. If I can offer any advice to current or would-be customers, Stay away from Phillips Chrysler Service department. More