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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,033 Reviews

2,033 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 06, 2022

Went for oil change and waited for one and half hours and was told they were out oil and are waiting for delivery More

by SANDYBILL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 10, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Sandy, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 04, 2022

Took way too long to do a simple repair. Over 2 hours to do a 15 minute job. It wasn't until I threatened to go back to the shop and do it myself that they even began the repair. Also there More

by Mbarker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name unknown.
Sep 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

Sep 08, 2022 -

Mbarker responded

If I ever find myself in FL requiring dealer services again I will contact you about replacing or reupholstering the seat. Other than that I am not local to the area at all hailing from NC myself. I know that my local dealer will more than likely not want to repair your dealerships mistake without a lot of red tape.

September 03, 2022

Dereck always does an exceptional job. I can always count on timely, quality work at a reasonable price. Best of all Dereck makes sure to keep all my servicing requirements up to date. So More

by Tony Little
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keefe
Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Tony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2022

Good service! !! Excellent service writers. Especially Jeff Smith. The porters were exceptionally helpful. I would recommend your service center any time. More

by RayNightengale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Smith , Staci Ann Mills
Sep 03, 2022 -

RayNightengale responded

👍👍👍

September 03, 2022

They are very honest and don't recommend what's not needed. Very friendly crew More

by GARDENER2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2022

Professional, friendly service. Quick and thorough work. I really appreciate how supportive they were, especially to someone from out of state. More

by shelliebellie1369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sherman
Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Phillips Chrysler Jeep Dodge Ram. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2022

Best service I ever had at a dealership before! Very professional. Highly recommended! A1 service More

by Cedric Hutchins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Cedric, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2022

No matter who takes my vehicle in to write up a ticket for service they all have a wonderful attitude and are very attentive to my needs or questions. More

by Mikebobo7mm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review, Mike. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2022

They had to take the car back and fill the tires because they forgot to do that the first time More

by PLZIELINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Sep 05, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 02, 2022

Jeffrey Smith was amazing. He went above and beyond to make sure that my service was done that Saturday knowing that I could not take a day off of work. He also was very inform More

by ricki.lynn.1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith and George Webb and Robert Willams
Sep 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

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