Phillips Chrysler Jeep Dodge Ram - Service Center

Very Bad Service First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the t First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the transmission cooler and got me stranded 80 miles from home. Since it happen on a Sunday February 15, 2015 at 6pm, there was no rent a car place that is open. This opted me to stay on a hotel and pay $124 out of pocket plus a $10 tip for the person who towed my car. I was hoping to hear from the dealership within the next day before lunch since they open early on Mondays. I waited till 10am but no call. Then I called and left a voicemail to at least have somebody pick me up in the hotel so I can have information about my car. No call back receive until 4pm even after numerous call to them and asking for the front desk to have someone pick me up. The front desk apparently said that I need to connect with the service advisor first before I can be pickup. But James Garvin apparently have no time to call me back to let me know what should I do next or have someone to at least pick me up and brought me to the nearest car rental. I called Chrysler service center and told them about the situation. They too cant contact anyone from the service center. That is so freaking ridiculous! They advice me to get a car rental. So I went online to book a car rental for 5 days(Since I dont have any idea how long will my car get fix). I walk to the nearest budget in Ocala and got myself a car rental. Then alas, I receive a call from James Garvin telling me about the situation of my car. He mention they have Enterprise car rental. But of course it is now too late. I went to meet him and he told me that he would talk to budget and see if they could workout with budget. Well when I took my car apparently I should email Chrysler and get myself reimburse for the car rental. The problem with it is that the car rental was much expensive($138.67) and Chrysler could only reimburse me $70 in total. This dealer apparently doesn't have customer service. I did not want a good or great customer service but just a customer service and they cant even provide one. If you are working as a service advisor you should be snappy enough to be able to see from the paperwork or in the system that the person who owns the car is out of this town(ocala)? and if you are the front desk and you receive the call for the same person 5times for the past 3hours would you not get the attention of the service advisor? I wish they would evaluate their service... More