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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,033 Reviews

2,033 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 03, 2022

Clean waiting room. Friendly and courteous staff. The Jeffery Smith was very helpful and informative. More

by Tylerishorsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Smith
Oct 03, 2022 -

Tylerishorsley responded

Always a good experience

October 01, 2022

Derek is absolutely the best! ! I always get great work done at a reasonable price and in a reasonable time period. Best thing is that Derek always keeps me up to date with my requ More

by Tony Little
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek is always my go to guy!!, Mark Helfer, John Keefe
Oct 03, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Tony. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

October 01, 2022

The service was nice, swift and precisely what I asked for. Very good team they have there. More

by LAURANNEW94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staci Ann Mills
Oct 03, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 30, 2022

Inability to diagnose a simple problem costing me additional 1.200 dollars. When bill could have been only 850 dollars. What thieves. More

by OPC55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy useki
Oct 04, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2022

Had to find parts within Chrysler system and show them parts were available. They claimed that they could not fix the differential because parts were not available. Vehicle was returned filthy with minor More

by wwdaugherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Shepherd
Oct 03, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2022

Service agent Jeff was most professional. I was warmly greeted and he made certain my service requests were accomplished in a timely manner. The cost charged was fair. I will continue to reco More

by Choiceconditioncents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 30, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy Jeff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2022

Very knowledgeable about my specific vehicle. Work was done in a timely manner. Every one I dealt with was very helpful. More

by kcoffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 30, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 27, 2022

Jim in service is awsome he always gives great service and has an exceptional personality More

by LOSTATSEAFOREVER22
Recommend Dealer
Yes
Employees Worked With
Jim in service. 20 stars
Sep 28, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 27, 2022

It is a nice dealership, I wish they had the courtesy that Bill Bryant in Leesburg has such as washing the vehicle before returning it as well as removing the paper from the floor and dash. My truck was More

by talonfaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 28, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

September 26, 2022

Excellent service! Jim Garvin is the best in the area. Thank you for the efficiency. More

by COLEMANCHRYSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Garvin
Sep 27, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

Sep 27, 2022 -

COLEMANCHRYSLER responded

Excellent service! Jim Garvin is the best in the area. Thank you for the efficiency.

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