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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews

2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 08, 2022

I was very pleased with the service I received. It was the attendant who made it a pleasure. More

by Wjpadgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Jeremy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

November 07, 2022

They had great staff that were very friendly and helpful. The repairs were faster than expected too. More

by david.cross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Lawson
Nov 07, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Aaron and our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

November 06, 2022

Very good first impression and staff professional and attentive. They were on time with the schedule and finished the work as estimated. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We look forward to serving you in the future, Rob. Gary Winkler Service Manager (352) 732-7577 ext 107

November 06, 2022

Clean. Friendly people. Knowledgeable. Jeremy at service desk was very helpful. Service waiting are spacious. More

by dnovak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy-service
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to leave us this wonderful feedback. We appreciate the five-star rating. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

Over a month to get my car back the service department is awful they replace my headrest and stains with dirty hands and they replace the battery and dump the old one on the rear trunk with nothing under now More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lou Deleo, Mark Helfer, David Hoff
Nov 08, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

What's your last name so we can look into this? Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

This is by far the Very Best Dealership I have ever worked with!! Derek is my service advisor, He is the smartest advisor that I have ever worked with. Best part is that he is always super fair with me More

by winter21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek in Service, John Keefe
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy Derek provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

I would recommend for warranty work and basic services… we purchased our Dodge 3500 from another dealer and the service people always comment on that which is strange. We only use Phillips because it’s clo More

by JHGIANNASI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the service guys name
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

Dealership Repairs resulted in gasoline pouring from my vehicle in my garage. Vehicle had to be towed back to the dealership.When vehicle was returned to me, the gasoline smell was very strong, and still i More

by AMSOCALA
Recommend Dealer
No
Employees Worked With
Service Tech
Nov 07, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Gary called you at 11:40 Friday and voicemail was full. He also called you this am at 8:20 and did leave a voicemail. Please call him back at your convenience. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

We have always been satisfied with Phillips services as well as the dealership. That's why we have used them again. More

by JGAMBERINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram; we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

Service has improved dramatically over the last 3 years. The crew up front has always been very attentive. Not so much in the back. I had some unhappy experiences but things have been fine lately. More

by rfolino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Last guy on the left
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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