Phillips Chrysler Jeep Dodge Ram - Service Center

Warranty on I aervice Service person was very helpful took good care of me . My part is on back order hope till them the fan doesn't completely fail. She I I aervice Service person was very helpful took good care of me . My part is on back order hope till them the fan doesn't completely fail. She I would get a rental if it does More

wonderful Great work ,great person always doing a great job. pleased ,always sees that you get what you want done . makes the company shine. Not sure if I would Great work ,great person always doing a great job. pleased ,always sees that you get what you want done . makes the company shine. Not sure if I would go if it wasn't for him More

Wonderful service manager This dealership has a service manager that is always willing to put the customer first. The sales team worked with my budget to get me into my new veh This dealership has a service manager that is always willing to put the customer first. The sales team worked with my budget to get me into my new vehicle always letting the final decisions be mine to choose. They have a shuttle to assist you with vehicle drop off. This facility is relaxing and inviting. I have had to wait for service even with a sheduled appointment and the service writers could do a better job at acknowledging you at arrival. I have experienced some waiting to pay for services at check out. Service writers should take the time to explain unmentioned fees added to the billing such as "shop charge". There needs to be a better process at letting customers know that their vehicle is ready to go and the checking out process. More

Service Dept. I always go to Phillips Chrysler. Friendly and professional. They are very easy to work with. This is also a dealership that takes pride in their work I always go to Phillips Chrysler. Friendly and professional. They are very easy to work with. This is also a dealership that takes pride in their work. More

wow what a jeep I went into the dealership this past Wednesday (6/28/17) simply to get an oil change. The night before my wife mentioned to me, "check out this Jeep I went into the dealership this past Wednesday (6/28/17) simply to get an oil change. The night before my wife mentioned to me, "check out this Jeep Overland advertised in the paper, while you wait". So I did, and ended up buying it! Wow, all the bells and whistles, and a good price as it was a demo, plus a rebate. Bill Stickley, who had helped me with our previous Jeep, helped me again. Give him a "10" Kevin in finance helped get a good interest rate, give him a "10" also. Philip Felicien first talked to me about the new Jeep, but when he found out that Bill had helped me before, he quickly "passed" me on to him. Philip did the right thing, give him a "10" One thing worth mentioning, when I call to make a service appointment, it can be difficult to get through to "service" as they are so busy waiting on the customer in front of them, this (to me) seems to be more of a "system" problem than any complaint about any employee. I say that because when I am there for service, they are very helpful and take care of me right away, but I often hear the phone ringing. But again (to me) they do the right thing and talk to the customer in front of them rather than be rude and talk to somebody on the phone. Maybe a dedicated "Phone Person" just for service?? More

Service Great service kept me informed on every step of the way very professional courteous. I will be bringing my Jeep there from now on for my repair needs Great service kept me informed on every step of the way very professional courteous. I will be bringing my Jeep there from now on for my repair needs More

Great experience My first time visiting Phillips CJDR for service and I was very pleased with the experience. From the minute I pulled in to leaving the service dept, My first time visiting Phillips CJDR for service and I was very pleased with the experience. From the minute I pulled in to leaving the service dept, everybody I dealt with was friendly, courteous and had a smile on their face. It was a great experience and I will be using Phillips in the future for my service needs. More

Great service crew! Abriel and the service writers take top knotch care of their customers and the mechanics take awesome care of my truck! Thank you for keeping me goin Abriel and the service writers take top knotch care of their customers and the mechanics take awesome care of my truck! Thank you for keeping me going strong! More

Service managers I made an appointment. Got there a little early. Drove into the service area. Not sure what the procedure is at this location. I remained in my car wa I made an appointment. Got there a little early. Drove into the service area. Not sure what the procedure is at this location. I remained in my car waiting for someone to assist me. A lot of uniformed people at computers, others walking around. Other customers were standing around. Not especially busy that I could see. Finally got out of my car waited a while no one approached me. Poked my head in a door said I had an appointment. Was told be right with you. Stood around a while longer was joined by another woman who asked if I'd been helped.told her no. Finally someone asked if I had been helped.told them no. That person put me in a booth with a uniformed service person. Bottom line there does not seem to be any obvious procedure for dropping off a vehicle for service. It seems you are on your own and have to ask for help. Not pleasant! More