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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,036 Reviews

2,036 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 20, 2022

Thank you for being so prompt and professional we will be glad to use your next time More

by VIPER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2022

Charged me just to tell me they couldn't find nothing wrong with my truck. Tech must have been right out of school cause I took it to another mechanic and he knew right what was wrong. Also they took som More

by raymondjohnson98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept...I dont know names...they keep everything so separate amd vehicle goes thru so many hands so if something is wrong they blame the other person that handled the truck
Oct 23, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, Raymond, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2022

were great were able to answer and take care of some of my issues and will make appt. to have rest taken care of More

by april_post48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stickley
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, April! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2022

Derek was understanding of my vehicle needs and was pot on when my vehicle was ready More

by RODNEY.FAUSNAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek
Oct 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 19, 2022

Service coordinator explained engine light problem clearly and what it would cost. Was unable to identify one problem (rough engine) though. Said nothing showed on diagnosis reader so unable to fix t More

by MLJ33594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 19, 2022

Once we got the parts needed for the repair everything went very well. Work was done perfectly and is working perfectly. Jeremy did all he could to get the job done and get me on my way. Thanks More

by BobS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeromy
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Bob. for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

Oct 20, 2022 -

BobS responded

Jeromy was straight forward and honest about what needed done and how long it would take. Your people worked well getting the job done. I appreciated that. I totally understand that the parts department can’t have every part in stock. Not only will I always bring the car back for service but I will also be bringing it back for your body shop to fix a couple issues. Thanks again.

October 19, 2022

Every time I have been there every one is very helpful. I’ve been pleased with the work that they have done. More

by BARBSTOCKHOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, Barb, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

October 18, 2022

This day they got me in and out relatively quick and I appreciate that a lot. More

by ANGIE.SEQUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Angie, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 18, 2022

Had an appointment to get an oil change on my Dodge Ram 2500. I asked to also have the tires rotated and the brakes inspected. From where I was sitting outside waiting, I could see they never did the tire More

by G1MB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Oct 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

October 18, 2022

Terrible. All the way worst I have ever had Terrible terrible. Terrible. Would not recommend Terrible all I can say Still not fixed my vehicle More

by nuthousebg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

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