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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,931 Reviews
Call Service Center (352) 732-7577

1,931 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 10, 2022

They were very professional. They explained what they were going to do to my Jeep.Did not take very long for them to do the work and I was very pleased... More

by MLEWIS506
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ross
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Sep 10, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

September 10, 2022

Needs face-lift in customer waiting area in order to remain competitive. Lots of competition. More

by PACKARD745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in service
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Sep 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the feedback. We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 09, 2022

Excellent to deal with honest love the service dept i highly recommend them to everyone. More

by SANDEELEE_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Sep 10, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Sandee, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

September 09, 2022

In spite of being very busy, service personnel were courteous and helpful and answered questions about types of oil. More

by DAVEANDMARILYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sherman
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Sep 10, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Dave and Marilyn, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

September 09, 2022

Always do what they say, always prompt, always courteous and always makes an effort to be completed on estimated time. More

by BAR1006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear JD delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

September 08, 2022

They were polite and my service was done in a timely manner. I will be back again. Thanks Kathryn Burk More

by Keb1935f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business and our team looks forward to serving you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

September 06, 2022

The service representative was very cordial and friendly. My vehicle was promptly serviced. I was very satisfied! More

by MAYLYNDA35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your service experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

September 06, 2022

Very clear explanation of the work and the costs, and then fast service. We will be back. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dereck
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Sep 07, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 06, 2022

Went for oil change and waited for one and half hours and was told they were out oil and are waiting for delivery More

by SANDYBILL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Sep 10, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Sandy, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 04, 2022

Took way too long to do a simple repair. Over 2 hours to do a 15 minute job. It wasn't until I threatened to go back to the shop and do it myself that they even began the repair. Also there More

by Mbarker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name unknown.
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Sep 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

Sep 08, 2022 -

Mbarker responded

If I ever find myself in FL requiring dealer services again I will contact you about replacing or reupholstering the seat. Other than that I am not local to the area at all hailing from NC myself. I know that my local dealer will more than likely not want to repair your dealerships mistake without a lot of red tape.

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