Phillips Chrysler Jeep Dodge Ram - Service Center

Terrible Service Department One of the worst service departments out there. MAKE SURE YOU TEST EVERYTHING ON YOUR VEHICLE BEFORE YOU LEAVE! They do not fully inspect vehicles pri One of the worst service departments out there. MAKE SURE YOU TEST EVERYTHING ON YOUR VEHICLE BEFORE YOU LEAVE! They do not fully inspect vehicles prior to realese to customers. 1. Were supposed to replace heater core. They replaced water pump and fluid ended up all over my floor 2. When replacing tipm they did not correctly wire it. Which made my fog light my turn signals. 3. Rear wind shield fluid came out the front. Each issue they released to me after saying the jeep was fix and ready. Not only did Derick the service person say it was ready but Gary also informed me even with high approval ratings they do have customer that get terrible issues from there service department like mine. They clearly understand they have issues but understand with them being the only Chrysler dealership withing an hour drive, they dont have to worry about customers. I strongly urge people to take the drive for better service. More

Coustomer service update The customer service department is working to repair my vehicle. It will be covered under extended warranty at no charge. The gentlemen at service wer The customer service department is working to repair my vehicle. It will be covered under extended warranty at no charge. The gentlemen at service were very friendly and helpful. More

Service Writer Abriel C. Archer Just want to let the Head Service Writer know how Mr. Archer takes care of me when I come in. He is great to work with. He gives you a good feeling Just want to let the Head Service Writer know how Mr. Archer takes care of me when I come in. He is great to work with. He gives you a good feeling as soon as you tell him what you need done. You have a great employee. Thanks Abriel More

car purchase great service and salesmen when we needed to decide what we wanted to do. they helped with making our decision so we could go home great service and salesmen when we needed to decide what we wanted to do. they helped with making our decision so we could go home More

Customer Service Booked my vehicle for service, was told it would be a short wait time, ended up being 2.5 hours, when i asked for a time update on my car i was told Booked my vehicle for service, was told it would be a short wait time, ended up being 2.5 hours, when i asked for a time update on my car i was told " you can go walk into the mechanic shop and ask your self". Once my car was finished, no one came and got me, i had to find someone ( my car was left with key in it, unlocked, window rolled down). I had brought in a dealer discount printed from their website, yet was charged full price. When i asked about the discount i was told " this is the price". When i mentioned my frustration on check out and that i would be taking my business else where, i was told "that's fine". I would not recommend this dealership for their service work, their service department doesn't care about the customer. More

Excellent When it come to service i was dissapointed because the purchased unit was not cleaned and the battery was almost dead and the radio did not work, howe When it come to service i was dissapointed because the purchased unit was not cleaned and the battery was almost dead and the radio did not work, however, a new one was ordered. More

The oil change I was given ruined my driveway at my home. My last visit I was to have my oil changed. When I arrived home I did notice some moisture under my car but was so tired because I was also coming hom My last visit I was to have my oil changed. When I arrived home I did notice some moisture under my car but was so tired because I was also coming home after work. I assumed it was from the air conditioning system. The next day I was getting ready to get in my car and the oil was all over my driveway. I had to find transportation to work and have my car towed back to the dealership. They fixed the problem with car and attempted to clean the oil from my driveway. I kept calling and requesting that they finish the clean up. Two weeks ago I made another call and they assured me someone will be back to finalize the clean up. They told me that they would be back and since have never returned. What has been left is a large stain on my driveway. This is my home that I own. I can’t believe they didn’t follow up after SEVERAL calls and false promises. I took pictures every time I called. This brings the value of my home down now. I would like a resolution. More

After the 3rd time (same problem) they found the problem . Over the years they have been very responsive in fixing minor and major problems for my last 2 Jeeps. . Over the years they have been very responsive in fixing minor and major problems for my last 2 Jeeps. More

Always great service No surprises. Always goes over work that should be done and get approval before doing anything. Friendly staff and great service no matter if you hav No surprises. Always goes over work that should be done and get approval before doing anything. Friendly staff and great service no matter if you have an appointment or not. More

Great Because I had to wait for the part to come in again and when it did never got a phone call I had to call to see if it came in Because I had to wait for the part to come in again and when it did never got a phone call I had to call to see if it came in More