Phillips Chrysler Jeep Dodge Ram - Service Center

The entire experience of having my vehicle repaired was excellent. My Service Writer, Jim Garvin went the extra mile to ensure that everything went well, and my Technician, Kenneth was tenacious in solving excellent. My Service Writer, Jim Garvin went the extra mile to ensure that everything went well, and my Technician, Kenneth was tenacious in solving my vehicle problems. More

Always great customer service and they really make you feel special every time. Thank you feel special every time. Thank you More

Car was towed there Friday at 1 for sat 10 an appt. Quoted $210 for the brake repair. Called at 12 on Saturday was told they didn’t have our truck there. After 45 min of being unsure where our truck wa Quoted $210 for the brake repair. Called at 12 on Saturday was told they didn’t have our truck there. After 45 min of being unsure where our truck was we got there it was right outside of the service bay. Too late now for them to get our brakes done. They close at 2. Then was promised they would pick up my husband at work on Monday to get him there to pickup his truck. He called at noon to verify. Supposed to arrive at my work at 3:30 no one ever came. Got a ride to the garage. Then was told it was over $500. No one called to let us know. We did speak to the manager who listened but did not do anything to try to make it up to us. More

Jim was my advisor on a Thursday evening I had my Dodge ram 1500 truck towed into the dealership the next morning Jim reached out to me to tell me my rack and pinion was broken but it was covered under war ram 1500 truck towed into the dealership the next morning Jim reached out to me to tell me my rack and pinion was broken but it was covered under warranty they had part of the parts that were needed to be replaced but not all of them it may take a couple days for the replacements part to come in. When I asked if there was a loaner car that we could get he said no but there was a rental car that Dodge would pay for he gave me all of the instructions on how to get the rental car. I was not expecting my car to be finished until the following week as he had stated parts had to come in. To my surprise he was able to get the parts in and installed in the truck by Friday afternoon. As he was getting the work done he kept me advised of the situation. I couldn't have been happier with the whole situation. More

Vehicle was returned the same way it was turned in, bottom all with oil. You would think if it's being fixed for oil leak, it would e cleaned up. Had to miss couple more hours of work to bring it back bottom all with oil. You would think if it's being fixed for oil leak, it would e cleaned up. Had to miss couple more hours of work to bring it back to get it checked More

Jose Betancourt excellent employee, dedicate, seek for the best for the client by speaking honestly. the best for the client by speaking honestly. More

My Service Writer Jim was very courteous and knowledgeable, and ensured that my vehicle was repaired. knowledgeable, and ensured that my vehicle was repaired. More

The Sails Department under cut the value of my vehicle when I looked into trading it in. The service department went the 9yds to fix a xx engine light I give the service department a A+ for not giving up when I looked into trading it in. The service department went the 9yds to fix a xx engine light I give the service department a A+ for not giving up and doing their job right. More

They got me in quickly, but when I left I was given no instruction on the code they cleared and the function still doesn’t work. instruction on the code they cleared and the function still doesn’t work. More