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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,036 Reviews

2,036 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 05, 2022

Dealership Repairs resulted in gasoline pouring from my vehicle in my garage. Vehicle had to be towed back to the dealership.When vehicle was returned to me, the gasoline smell was very strong, and still i More

by AMSOCALA
Recommend Dealer
No
Employees Worked With
Service Tech
Nov 07, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Gary called you at 11:40 Friday and voicemail was full. He also called you this am at 8:20 and did leave a voicemail. Please call him back at your convenience. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

We have always been satisfied with Phillips services as well as the dealership. That's why we have used them again. More

by JGAMBERINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram; we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

Service has improved dramatically over the last 3 years. The crew up front has always been very attentive. Not so much in the back. I had some unhappy experiences but things have been fine lately. More

by rfolino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Last guy on the left
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

This is by far the Very Best Dealership I have ever worked with!! Derek is my service advisor, He is the smartest advisor that I have ever worked with. Best part is that he is always super fair with me More

by winter21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek in Service, John Keefe
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy Derek provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

Over a month to get my car back the service department is awful they replace my headrest and stains with dirty hands and they replace the battery and dump the old one on the rear trunk with nothing under now More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Helfer, David Hoff
Nov 08, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

What's your last name so we can look into this? Gary Winkler Service Manager (352) 732-7577 ext 107

November 04, 2022

They’re trying their hardest to fix my vehicle and keep me happy! Ty Brian,Jim,Gary More

by EXCOPPER99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service. Gary & Jim
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

November 04, 2022

Great service and courteous and helpful service techs. Would highly recommend and I plan to keep coming back. More

by Jnash55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff - Service tech
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

November 04, 2022

Jose is always great and helpful. They were busy and he kept being friendly and professional More

by HEADRED3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Quality customer service is always our number one priority, and we're happy Jose met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 04, 2022

Terrible service center. I’ve had to take my truck here multiple times, and each time I’ve experienced 4-5 week delays and thoroughly poor communication. More

by Drake McDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

November 04, 2022

Prompt, friendly service completed on time. Not the least expensive but handled well. Y65 recall effectiveness remains to be seen. More

by Gcrototw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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