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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,036 Reviews

2,036 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 09, 2022

My vehicle was brought in for two issues. One of the two were fixed. It was supposed to be done the next day however no one called. I called five times and could not get a service person on t More

by Jessicaheramb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick
Nov 11, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, Jessica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Excellent and quick service. Just curious why my first oil change included tire rotation, but the second did not. More

by CBHOTSAUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Did what they said they would do didn’t jerk me around on this issue More

by BOULAYTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Gonyer
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 08, 2022

They took me earlier before my appointment. Service advisor Aaron very friendly. Called me to show me something under my truck that might be a future problem. Service tech also very professiona More

by Themanfrommopar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron service advisor
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aaron met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 08, 2022

Yes the service was fast Jeff Smith did a wonderful job and your company was courteous thank you very much. More

by WELIKECRUIZIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Jeff Smith five star!
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad Jeff was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

November 08, 2022

I was very pleased with the service I received. It was the attendant who made it a pleasure. More

by Wjpadgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Jeremy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

November 07, 2022

They had great staff that were very friendly and helpful. The repairs were faster than expected too. More

by david.cross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Lawson
Nov 07, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Aaron and our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

November 06, 2022

Very good first impression and staff professional and attentive. They were on time with the schedule and finished the work as estimated. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We look forward to serving you in the future, Rob. Gary Winkler Service Manager (352) 732-7577 ext 107

November 06, 2022

Clean. Friendly people. Knowledgeable. Jeremy at service desk was very helpful. Service waiting are spacious. More

by dnovak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy-service
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to leave us this wonderful feedback. We appreciate the five-star rating. Gary Winkler Service Manager (352) 732-7577 ext 107

November 05, 2022

I would recommend for warranty work and basic services… we purchased our Dodge 3500 from another dealer and the service people always comment on that which is strange. We only use Phillips because it’s clo More

by JHGIANNASI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the service guys name
Nov 06, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

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