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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,974 Reviews

1,974 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 20, 2022

were great were able to answer and take care of some of my issues and will make appt. to have rest taken care of More

by april_post48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stickley
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, April! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2022

Derek was understanding of my vehicle needs and was pot on when my vehicle was ready More

by RODNEY.FAUSNAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek
Oct 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 19, 2022

Service coordinator explained engine light problem clearly and what it would cost. Was unable to identify one problem (rough engine) though. Said nothing showed on diagnosis reader so unable to fix t More

by MLJ33594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 19, 2022

Once we got the parts needed for the repair everything went very well. Work was done perfectly and is working perfectly. Jeremy did all he could to get the job done and get me on my way. Thanks More

by BobS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeromy
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Bob. for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

Oct 20, 2022 -

BobS responded

Jeromy was straight forward and honest about what needed done and how long it would take. Your people worked well getting the job done. I appreciated that. I totally understand that the parts department can’t have every part in stock. Not only will I always bring the car back for service but I will also be bringing it back for your body shop to fix a couple issues. Thanks again.

October 19, 2022

Every time I have been there every one is very helpful. I’ve been pleased with the work that they have done. More

by BARBSTOCKHOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, Barb, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

October 18, 2022

This day they got me in and out relatively quick and I appreciate that a lot. More

by ANGIE.SEQUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Angie, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 18, 2022

Had an appointment to get an oil change on my Dodge Ram 2500. I asked to also have the tires rotated and the brakes inspected. From where I was sitting outside waiting, I could see they never did the tire More

by G1MB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Oct 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

October 18, 2022

Terrible. All the way worst I have ever had Terrible terrible. Terrible. Would not recommend Terrible all I can say Still not fixed my vehicle More

by nuthousebg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

October 17, 2022

Always a pleasure, Fast & Efficient. Thank Brian & Jim for helping me whenever I need it. You all Rock!! More

by Leigh-Ann Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Leigh-Ann, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian and Jim met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 15, 2022

Had to pay $455. 00 for a part that was part of a $ 1700.00 transmission module I had to replace 6 months and one week ago. This is the second time in seven months I f More

by MIKE9467
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Service department.
Oct 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Mike, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

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