Phillips Chrysler Jeep Dodge Ram - Service Center

Always exceptional. This dealership is the first one I've ever been to that genuinely cares about you AFTER you have purchased the vehicle. From the day i bought the car This dealership is the first one I've ever been to that genuinely cares about you AFTER you have purchased the vehicle. From the day i bought the car they have been incredibly helpful and always ready to go the extra yard no matter my problem, big or small. More

Found the right guy!!!! At first, the dealership was hesitant to swap out an OEM rim I had to replace on my car, because they were scared they might scratch the new one and b At first, the dealership was hesitant to swap out an OEM rim I had to replace on my car, because they were scared they might scratch the new one and be responsible for replacing it. I assured them they are an authorized service dealer for Dodge, therfore they must have someone qualified. After searching they found the correct certified technician who did a great job doing the swap. I did inquire about VIN etching but the service advisor had no idea what I was talking about More

Lousy Service I brought my new Chrysler Town and Country into Phillips for an oil change and a few minor things that were not working properly on my vehicle. My se I brought my new Chrysler Town and Country into Phillips for an oil change and a few minor things that were not working properly on my vehicle. My service person was Jeffrey Smith. I felt like he had a "why are you bothering me" attitude when I asked to have several things checked out that I had spoken to the customer service rep about when I made the appointment. Jeffrey said he only had it down that I was getting an oil change. I felt that since I was not paying for things since it was all under warranty I was taking up him time. I asked to have the driver's side window checked because it was rattling when I closed the door and the back passenger side door didn't open from the inside, I had to open it from the front panel, and the idle felt very rough. He said the rattle was coming from something I had in the back of the car, the passenger door worked fine, even though I didn't see him check it, and it is still not opening from the inside, and the idle was the way it should be, again, even though I didn't see him check it, and it's still idling very rough. Also, I forgot to ask to have my tires rotated and no one even suggested it even though that is usually done when you get an oil change. The whole experience left me feeling like I made a mistake purchasing my vehicle from Phillips. More

The WORST customer service! STAY AWAY! The WORST customer service. You make an appointment for service and no one is available to sign you in. Trying to schedule service via phone is a joke The WORST customer service. You make an appointment for service and no one is available to sign you in. Trying to schedule service via phone is a joke. All they do is transfer you around. Took me 30 minutes and 6 associates to get a simple oil change scheduled. They are very rude. Very unorganized. I would rather drive to another dodge service center and waste gas before coming here again. I gave them multiple opportunities and each time the service is worse. Glad I didn't purchase my vehicle at this dealer because that department isn't any better. This entire dealership is terrible. STAY AWAY! More

Nice facility, nice people, poor workmanship. Nice people, nice facility, but poor workmanship. I took my 2013 Dodge Journey SXT in because the SiriusXM radio portion of the UConnect wasn't workin Nice people, nice facility, but poor workmanship. I took my 2013 Dodge Journey SXT in because the SiriusXM radio portion of the UConnect wasn't working. Well, after sitting there for three hours I was told that "the radio is broken and we have to order another one". DUH!!!! Of course it's broke! That's why I'm here! It took you three hours to figure that out?!..and even though I was showing that I was very angry they continued to be very understanding and professional. So they ordered a new UConnect and a week later I went back to have it changed out. This visit was much shorter, 1 1/2 hours, but on my way home I discovered that 4 of my climate control buttons no longer worked! So here again I had to schedule another appointment to have that fixed. My third visit was even quicker, one hour, and I was told that the problem was that some pins were bent. What kind of techs do you have that can't even do something as simple as change out a radio without screwing it up?! Now for the issue that Phillips Chrysler has no control over. During my visits I had them look at my transmission. It shifts rough between the first couple of gears and shakes when decelerating and downshifting. They said that everything checks out fine and that it's normal. It's pretty sad that my old 2001 Chevy Silverado with 200,000 miles, that I traded in for this engineering garbage, shifted smoother than this!! It's really sad that Dodge has come to this. My last Dodge was a 1984 Ramcharger that I miss dearly. I'll never by another Chrysler product. So in conclusion, nice facility, nice people, poor workmanship, and unfortunately selling crappy engineered vehicles. More

worst service department you will find in the area Not customer service oriented at all. If your car is under warranty, like mine was, they will try to find reasons not to do the job, even though I pur Not customer service oriented at all. If your car is under warranty, like mine was, they will try to find reasons not to do the job, even though I purchased my vehicle here. Waste of time !!! Don't expect call back for the status of your repair. You will never get it. Employees are always in a bad mood More

Ignorant Service Writers... Terrible technicians I purchased a Jeep Grand Cherokee from this dealership in 2014. I asked that they install a brake controller for this vehicle since I tow a trailer t I purchased a Jeep Grand Cherokee from this dealership in 2014. I asked that they install a brake controller for this vehicle since I tow a trailer that requires one. 4 attempts and they could not get it working. There was no power going to the controller. I questioned this as I had a factory brake controller harnesss for this vehicle that they installed for me. . I was ultimately told that the vehicle was incapable of having a brake controller installed because there was no settings to turn it on in the computer . I brought the jeep to another dealer and they had it working in 30mins. The replaced the harness because Philips technicians cut and rewired the factory harness to attempt to get it to work. And they installed the proper fuse in the fuse block. Philips missed a simple step such as this and cut a factory harness as a solution? Now I bring the jeep in to have the passenger side Daytime running lamp replaced because only the drivers side is illuminated during the day and I am told that is by design? It was working before but now the service writer Brian Brown tells me that only one light is supposed to be on and that the 2011 Grand Cherokee is not equipped with DRLs . Well what iis it? Not equipped or not operating correctly? This I found interesting because Clark in parts confirmed that the 2011 Jeep Grand Cherokee is equipped with DRLs and even gave the service code. PHILIPS... You need to get people that know the product you sell. Your employees do a great disservice to a business you are trying to operate. I will start doing business elsewhere with knowledgeable people. More

Very Bad Service First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the t First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the transmission cooler and got me stranded 80 miles from home. Since it happen on a Sunday February 15, 2015 at 6pm, there was no rent a car place that is open. This opted me to stay on a hotel and pay $124 out of pocket plus a $10 tip for the person who towed my car. I was hoping to hear from the dealership within the next day before lunch since they open early on Mondays. I waited till 10am but no call. Then I called and left a voicemail to at least have somebody pick me up in the hotel so I can have information about my car. No call back receive until 4pm even after numerous call to them and asking for the front desk to have someone pick me up. The front desk apparently said that I need to connect with the service advisor first before I can be pickup. But James Garvin apparently have no time to call me back to let me know what should I do next or have someone to at least pick me up and brought me to the nearest car rental. I called Chrysler service center and told them about the situation. They too cant contact anyone from the service center. That is so freaking ridiculous! They advice me to get a car rental. So I went online to book a car rental for 5 days(Since I dont have any idea how long will my car get fix). I walk to the nearest budget in Ocala and got myself a car rental. Then alas, I receive a call from James Garvin telling me about the situation of my car. He mention they have Enterprise car rental. But of course it is now too late. I went to meet him and he told me that he would talk to budget and see if they could workout with budget. Well when I took my car apparently I should email Chrysler and get myself reimburse for the car rental. The problem with it is that the car rental was much expensive($138.67) and Chrysler could only reimburse me $70 in total. This dealer apparently doesn't have customer service. I did not want a good or great customer service but just a customer service and they cant even provide one. If you are working as a service advisor you should be snappy enough to be able to see from the paperwork or in the system that the person who owns the car is out of this town(ocala)? and if you are the front desk and you receive the call for the same person 5times for the past 3hours would you not get the attention of the service advisor? I wish they would evaluate their service... More