Back

Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,973 Reviews

1,973 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

Sort by
November 02, 2022

Always great customer service and they really make you feel special every time. Thank you More

by MREASLEY3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Gonyer, David Hoff
Nov 03, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

November 01, 2022

Jim was my advisor on a Thursday evening I had my Dodge ram 1500 truck towed into the dealership the next morning Jim reached out to me to tell me my rack and pinion was broken but it was covered under war More

by daverleestewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim service advisor
Nov 01, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 01, 2022

Vehicle was returned the same way it was turned in, bottom all with oil. You would think if it's being fixed for oil leak, it would e cleaned up. Had to miss couple more hours of work to bring it back More

by irmaliamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy, jose, Gary winkler
Nov 02, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

November 01, 2022

Jose Betancourt excellent employee, dedicate, seek for the best for the client by speaking honestly. More

by Zuleika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Nov 01, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with Jose. We're glad to hear he delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2022

My Service Writer Jim was very courteous and knowledgeable, and ensured that my vehicle was repaired. More

by L.GERVAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Garvin
Oct 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear Jim and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

October 30, 2022

The Sails Department under cut the value of my vehicle when I looked into trading it in. The service department went the 9yds to fix a xx engine light I give the service department a A+ for not giving up More

by ABJR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Garvin
Oct 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

October 30, 2022

They got me in quickly, but when I left I was given no instruction on the code they cleared and the function still doesn’t work. More

by Nameless customer
Recommend Dealer
Yes
Employees Worked With
I do not remember any names I didn’t speak to them long enough to remember one
Oct 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

October 29, 2022

Very friendly and courteous. My vehicle was taken in promptly and everything was done in a timely manner. The waiting room was clean as was the showroom. More

by MEHRHARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

October 29, 2022

I always receive excellent customer service when bringing in my truck for service. My service rep, Derek, does a great job managing the work being completed on my vehicle. More

by FLORIDAGIRL509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek
Oct 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. Derek and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

October 29, 2022

Always on time and reasonable wait time. They will adjust the schedule if needed. I always want my car to be cared for there. More

by LORRIE998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Oct 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Lorrie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

...
159
...