Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
1,973 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
Jim was my advisor on a Thursday evening I had my Dodge ram 1500 truck towed into the dealership the next morning Jim reached out to me to tell me my rack and pinion was broken but it was covered under war ram 1500 truck towed into the dealership the next morning Jim reached out to me to tell me my rack and pinion was broken but it was covered under warranty they had part of the parts that were needed to be replaced but not all of them it may take a couple days for the replacements part to come in. When I asked if there was a loaner car that we could get he said no but there was a rental car that Dodge would pay for he gave me all of the instructions on how to get the rental car. I was not expecting my car to be finished until the following week as he had stated parts had to come in. To my surprise he was able to get the parts in and installed in the truck by Friday afternoon. As he was getting the work done he kept me advised of the situation. I couldn't have been happier with the whole situation. More
Vehicle was returned the same way it was turned in, bottom all with oil. You would think if it's being fixed for oil leak, it would e cleaned up. Had to miss couple more hours of work to bring it back bottom all with oil. You would think if it's being fixed for oil leak, it would e cleaned up. Had to miss couple more hours of work to bring it back to get it checked More
My Service Writer Jim was very courteous and knowledgeable, and ensured that my vehicle was repaired. knowledgeable, and ensured that my vehicle was repaired. More
The Sails Department under cut the value of my vehicle when I looked into trading it in. The service department went the 9yds to fix a xx engine light I give the service department a A+ for not giving up when I looked into trading it in. The service department went the 9yds to fix a xx engine light I give the service department a A+ for not giving up and doing their job right. More
They got me in quickly, but when I left I was given no instruction on the code they cleared and the function still doesn’t work. instruction on the code they cleared and the function still doesn’t work. More
Very friendly and courteous. My vehicle was taken in promptly and everything was done in a timely manner. The waiting room was clean as was the showroom. My vehicle was taken in promptly and everything was done in a timely manner. The waiting room was clean as was the showroom. More
I always receive excellent customer service when bringing in my truck for service. My service rep, Derek, does a great job managing the work being completed on my vehicle. in my truck for service. My service rep, Derek, does a great job managing the work being completed on my vehicle. More