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Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
1,973 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,973 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
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November 05, 2022
This is by far the Very Best Dealership I have ever worked with!! Derek is my service advisor, He is the smartest advisor that I have ever worked with. Best part is that he is always super fair with me worked with!! Derek is my service advisor, He is the smartest advisor that I have ever worked with. Best part is that he is always super fair with me and the work is excellent. I Highly Recommend Phillips!! More
by winter21
Verified CustomerEmployees Worked With
Other Employees :
Derek in Service, John Keefe
November 05, 2022
Over a month to get my car back the service department is awful they replace my headrest and stains with dirty hands and they replace the battery and dump the old one on the rear trunk with nothing under now awful they replace my headrest and stains with dirty hands and they replace the battery and dump the old one on the rear trunk with nothing under now I have to find the way to remove the oil from the carpet More
by Kathy
November 04, 2022
They’re trying their hardest to fix my vehicle and keep me happy! Ty Brian,Jim,Gary me happy! Ty Brian,Jim,Gary More
by EXCOPPER99
November 04, 2022
Terrible service center. I’ve had to take my truck here multiple times, and each time I’ve experienced 4-5 week delays and thoroughly poor communication. I’ve had to take my truck here multiple times, and each time I’ve experienced 4-5 week delays and thoroughly poor communication. More
by Drake McDonald
Employees Worked With
Service Dept.
November 03, 2022
The entire experience of having my vehicle repaired was excellent. My Service Writer, Jim Garvin went the extra mile to ensure that everything went well, and my Technician, Kenneth was tenacious in solving excellent. My Service Writer, Jim Garvin went the extra mile to ensure that everything went well, and my Technician, Kenneth was tenacious in solving my vehicle problems. More
by L.GERVAIS
Employees Worked With
Jim Garvin
November 02, 2022
You can never find an associate at their post. They don’t inform you of any delays. My car was parked in the same spot for over 1hr and I had an appointment. The gentleman with the long hair was They don’t inform you of any delays. My car was parked in the same spot for over 1hr and I had an appointment. The gentleman with the long hair was really helpful and understanding. Just wish something was said in the beginning so I knew the wait would be long. More
by ar0d25
Employees Worked With
I did not see or encounter any of these employees
November 02, 2022
Car was towed there Friday at 1 for sat 10 an appt. Quoted $210 for the brake repair. Called at 12 on Saturday was told they didn’t have our truck there. After 45 min of being unsure where our truck wa Quoted $210 for the brake repair. Called at 12 on Saturday was told they didn’t have our truck there. After 45 min of being unsure where our truck was we got there it was right outside of the service bay. Too late now for them to get our brakes done. They close at 2. Then was promised they would pick up my husband at work on Monday to get him there to pickup his truck. He called at noon to verify. Supposed to arrive at my work at 3:30 no one ever came. Got a ride to the garage. Then was told it was over $500. No one called to let us know. We did speak to the manager who listened but did not do anything to try to make it up to us. More
by ibleedsg67
Employees Worked With
Garage employees
