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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,045 Reviews

2,045 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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December 14, 2022

Actually, I was taken care of quite rapidly for the number of people there I needed a mirror replaced. He looked at it, so check to see if they had one came back and said they had to order it and I hop More

by BARBARAGALLENTINE
Recommend Dealer
Yes
Employees Worked With
The
Dec 14, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Barbara, don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

December 14, 2022

Thievery! The WORST EXPERIENCE I’VE HAD IN YEARS! The ignition switch turned into a new starter, then into a new alternator and battery then into MY ENGINE BA More

by rohair1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cherry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

Dec 16, 2022 -

rohair1 responded

Way too many "coincidences." From ignition key lock, to new starter, to replacing my (warranted battery), to a new alternator, and then the EXTREMELY rough running engine. No way! I've had seventy decades of "coincidences", and that's just too many at one time. You over-did it, with the rough running engine-without any explanation. Someone forgot that I DROVE that jeep to your dealership, and it wasn't running anything NEAR AS BAD as when I picked it up. rohair1@hotmail.com

December 13, 2022

Staff always 100% customer service. I would recommend to everyone. Thank you for your service. Great job More

by Marizel
Recommend Dealer
Yes
Employees Worked With
I cant remember the name, Jon Gonyer
Dec 13, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

December 13, 2022

This dealership has the friendliest staff. Ask for Derek in service or Jonathon in sales. More

by Fordedge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek in sales, Jon Gonyer
Dec 13, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

December 13, 2022

They were amazing, done quickly and very professional. Jim was very knowledgeable and good. Returned calls and very helpful More

by ttundis69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Dec 13, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

December 13, 2022

Had appointment for oil change and tire rotation. Asked to check possible oil pan leak. Finished in less than hour and found no leak. Put something in oil to double check possible oil leak during nex More

by SKLUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery R. Smith
Dec 13, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

December 10, 2022

The service department is very professional and concerned about getting the customer's vehicle in and out of service in a timely manner. More

by njbpartygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim , Staci Ann Mills, David Hoff
Dec 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

December 10, 2022

Clean waiting room , free coffee and snacks . service was quick and I got sattalite Radio for 3 months More

by POWERMAN7799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

December 09, 2022

I am traveling and needed service as soon as possible. They had part in stock and worked me in. More

by bulla.jim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Dec 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jim, and it's great to hear about your excellent experience here at our dealership. Gary Winkler Service Manager (352) 732-7577 ext 107

December 09, 2022

Moved to Ocala several months ago, and Phillips Chrysler has been excellent! Service and parts, and warranty all used and appreciated 💕 More

by kmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees the day of service
Dec 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

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