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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,748 Reviews

1,748 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 20, 2022

Very friendly and welcoming staff, and love the fact that they left me alone to look and then they were a few steps away when I had questions. When I thought there was a problem with the car, Riley and Dale More

by thompson105a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willem Riley
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

Fast and efficient very polite employees. Waiting time was right on. Communication was great. Thanks More

by Jowinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cummings, Derek
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business and our team looks forward to serving you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

The staff is very friendly, they serviced my Jeep without an appointment, fast, efficient and kept me informed of the progress. I will always use Phillips for my service. More

by FONAPOOH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service area
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

I am very pleased with Phillips Chrysler Jeep Dodge Ram for all my vehicle needs More

by JACQUIE616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jacquie! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2022

They’re not concerned with customer service, only concerned with making money. Bought a vehicle from them & went in for my free first time oil change and tire rotation and was told it would cost me. More

by Dellis238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Rep
Aug 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

Aug 22, 2022 -

Dellis238 responded

Gary, I gave you “the whole story” and every detail in my comments except the fact that I bought an extended warranty from your dealership also… Follow up with your service department and the policies you have in place

August 20, 2022

Service is good and prices are comparable. Been using them ever sense moving here over two years ago.. More

by XGUNNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service has been helpful
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 19, 2022

Good service but need more smiling faces. And tire rotation should be cheaper for senior citizens. Especially when it used to be free. Big joke now More

by Lucyboeen
Recommend Dealer
Yes
Employees Worked With
John Cherry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Ready |||
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one , Willem Riley
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your feedback, Lucy! Please don't hesitate to reach out to us directly if you would like to discuss your concerns in more detail. We appreciate your business and hope to see you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 19, 2022

Quick service! Comfortable waiting area with snacks coffee and free wifi,kids waiting area polite kind and friendly! More

by cotto4028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

August 19, 2022

Always treated promptly and fairly. Jeff, the Service advisor was very thorough with questions and explanations. More

by DWSANTORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sherman and Jeffery Smith
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 19, 2022

clean/ fast/ nice looking/ job done right/ good coffee/ clean restroom I might buy another car there I am looking at gas-electric More

by kaydaylow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service people
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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