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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,748 Reviews

1,748 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 27, 2022

Trustworthy and knowledgeable with costs in mind as well as safety. We will certainly be back. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremey in service.
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2022

Waiting area pretty limited Service OK and timely, but car returned with filthy front seats, carpet, steering wheel, sill. More

by BRUCEFARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Bruce, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2022

The dealer and service writer did a good job, finished sooner than expected but your prices are outrageous. More

by MILESGOODMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Miles, We appreciate your business and our team looks forward to serving you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

Aug 30, 2022 -

MILESGOODMAN responded

Your service department did a good job but your parts department is a rip off. $691. for a clock spring and when looked up on google and online parts houses it’s no more than $353. I don’t think you’ll see me again.

August 27, 2022

The service department is great and the respect there for a customer is yes for me have been going scene 2011 every one I have worked with on my vehicle issues was great More

by Mickey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff smith and Ryan in service department
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Mickey, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

Great service per jeff smith and crew. Fast and good value. Will be back again More

by xsgtrj
Recommend Dealer
Yes
Employees Worked With
Will Pardee
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

I had my front brakes done. The machine to machine the rotors was not working. I don’t think anyone did an inspection because my rear brakes are squeaking. So if I need rear bra More

by johndifiore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

Everyone has always been knowledgeable, professional, and punctual. They also have excellent customer service. That is why we keep bringing our vehicle back to the place we bought it from. More

by Bobby1847
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 25, 2022

people are friendly, knowledgeable, and do good work and on time..what more could one ask?. More

by CJSASINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Smith
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

August 22, 2022

our service advisor James Garvin is very polite and keeps us informed on the work that is being done and answers all questions we ask More

by supertrk14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Garvin
Aug 22, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 21, 2022

Pleasant staff and so far it’s good customer service. Deliver the truck on time as promise. Keep it going ! More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
Aug 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Andrew. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

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