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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,973 Reviews
Call Service Center (352) 732-7577

1,973 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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December 18, 2022

Fast and efficient ! a special shout out to the service manager Gary Winkler for understanding my situation More

by DELANEYDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Winkler
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Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Don, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

Aron in repair department was very helpful and kept me informed on my repairs. Thank you. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aron in repair department gets 5 stars.
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Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Violet, and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

Experience overall was good, very little time waiting to be taken care of. Will take my jeep for service there again. More

by TheLostOne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Mister
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Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

Made three trips before the issue was fixed. Still not certain that it is repaired. More

by ROBINSONJOY598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Joy, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

I had an excellent and quick service visit that handled all my needs with the service advisor Derek Cummings assisting me. More

by kkost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
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Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

December 16, 2022

Got me in and out in a very reasonable amount of time for lures than the estimated cost. Great job! More

by hatfield19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 17, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

December 16, 2022

Always great service! Staff is very knowledgeable and helpful. They always put the customer first! More

by MICHELLE.NORMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 17, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, Michelle, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

December 15, 2022

We come for oil changes and tire rotation when recommended. The service is fast and very friendly! More

by l.evarts96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 15, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

December 14, 2022

Actually, I was taken care of quite rapidly for the number of people there I needed a mirror replaced. He looked at it, so check to see if they had one came back and said they had to order it and I hop More

by BARBARAGALLENTINE
Recommend Dealer
Yes
Employees Worked With
The
Report | Print
Dec 14, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Barbara, don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

December 14, 2022

Thievery! The WORST EXPERIENCE I’VE HAD IN YEARS! The ignition switch turned into a new starter, then into a new alternator and battery then into MY ENGINE BA More

by rohair1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cherry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

Dec 16, 2022 -

rohair1 responded

Way too many "coincidences." From ignition key lock, to new starter, to replacing my (warranted battery), to a new alternator, and then the EXTREMELY rough running engine. No way! I've had seventy decades of "coincidences", and that's just too many at one time. You over-did it, with the rough running engine-without any explanation. Someone forgot that I DROVE that jeep to your dealership, and it wasn't running anything NEAR AS BAD as when I picked it up. rohair1@hotmail.com

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