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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,044 Reviews

2,044 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 31, 2023

Very helpful. Hope they have the next car a will want. Marcus is a very nice, helpful person More

by katloiseau75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Mister
Feb 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcus met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2023

They have kept my Chrysler 300s running for over 15 years now. They’re the only ones I trust with my cars. The service is excellent. The staff is polite and now they know me when they see me. They took such More

by HAWKLADY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name, but it was a five star!
Feb 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 30, 2023

Receiving little to no communication from the service department on status of my vehicle. Vehicle has been in shop over two months More

by omardiego589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
January 30, 2023

They did a great job figuring out what was wrong but they didn’t keep very informed what was taking place during the repairs. I knew it was a big job because they had to replace the transmission but I called More

by TROWERPOWER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 31, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2023

Excellent service always friendly and helpful explain what needs to be done in layman's terms Excellent waiting room. More

by BEAMS4CHRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2023

I think my age was taken advantage of when buying the Pacifica changes in the value of my trade in was not stated when the value was lowered from an earlier verbal agreement. More

by RJTIMMER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

January 29, 2023

Excellent CS and the staff scheduled an appointment that met my needs. The people assisting with my check were very courteous. The wait time was not long at all. More

by ROWELLDONNALEE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Very helpful to explain situation with auto start and getting me an appointment to fix More

by RON718DEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Ron, and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Excellent service staff! Check in was a breeze and I had no wait time for my appointment. Best Jeep service department I’ve ever encountered. Run exceptionally! More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Christine! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Courteous, efficient. CR reviewed my visit and asked if there would be any other service requested on my visit. More

by MARIANNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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