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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,982 Reviews

1,982 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 28, 2024

Service at this dealership has always been great, friendly staff that keep me informed of the progress of my vehicle. I recommend Phillips for any services you may need or trading your ride in on a n More

by FONAPOOH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

November 26, 2024

Mr Derek Cummings at the service department is a great all around person and a great advisor and anytime I come to get any service work done he does an outstanding job making sure my vehicle is completed More

by Lymontreal Kinsler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

November 26, 2024

Another dent in my door during an oil change. ..second time. Getting a little old. More

by andrewpsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service depth at check in and cashier at check out
Nov 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 25, 2024

Efficient, friendly and reliable. Great customer service, they just need a bit more help with phone responses. It's hard to get a call returned. More

by WSHAW10630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warranty
Nov 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

November 25, 2024

Good employees. Quick service clean facility. I would recommend them to family or friends. Thanks More

by Jimmcdeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

November 24, 2024

Had another great experience at Phillips guys did a great job getting my warranty job done on time. More

by DAVESTEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy and Derek
Nov 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out, Dave. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 23, 2024

Service was handled quickly and professionally. No pressure to get any extra services i didn't request. However the whole transaction felt very impersonal. No discussion about my truck or any up More

by brad93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall the name
Nov 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback, Brad. Quality customer service is always our number one priority, and we're sorry that we fell short here. Thank you for bringing it to our attention. We appreciate your business and hope to see you again here at Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 23, 2024

Amazing service, polite, listened. and worked hard at finding me a vehicle that would best fit my budget, and needs , even my extras More

by IMLUVNTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackery Hickman
Nov 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

November 23, 2024

Poor management, no calls returned took over two weeks for a simple repair. I visited back twice to get answers service team only care about their clients do not work with each other. Couldn’t give me an More

by CAND7713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service team
Nov 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

November 22, 2024

They got our jeep up and running quickly. I will keep bringing our vehicle there. More

by amberdawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out, Amber. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

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