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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,050 Reviews

2,050 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 22, 2023

I cannot say enough amazing things about my service advisor Jeff… From start to finish. He was so professional and helpful and instill. Trust in the entire process from start to finish you can tell tha More

by olivia.perez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff - service advisor
Jun 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review, Olivia. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

June 22, 2023

Very friendly. Made an effort to solve some problems. Service agent Jeff went out of his way to to help me, More

by caofraser
Recommend Dealer
Yes
Employees Worked With
Jeff in service deptment very helpful.
Jun 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

Jun 24, 2023 -

caofraser responded

I am very pleased with my serving!

June 21, 2023

EVERYONE WAS WONDERFUL, SERVICE WAS PERFORMED IN A TIMLY MANER. AND THE PRICE WASN'T AS BAD AS I THOUGHT IT WAS GOING TO BE. THANKS More

by LAURA2BARONE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
MR. GARVIN
Jun 22, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Laura, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 21, 2023

I made an appointment for 730 AM. My vehicle was still waiting at 815. I made a complaint to an advisor and he plainly stated there must be people ahead of me. I was going to leave a More

by DSHREMAN9
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jose Betancourt
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

June 17, 2023

I can truly say that Mr. Derek Cummings is a great service advisor and is always friendly, helpful and informational and I feel he deserves a pay increase due to how he treat More

by Lymontreal Kinsler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 17, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

June 16, 2023

Great service! I just hope this fixes my death wobble. I have been in the same problem several times. More

by mikemills60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 17, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Mike, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 15, 2023

Good however it took 3 visits to solve 1 problem. Our service writer was helpful and considerate and helped with our problem. More

by HOPLERLAND4
Recommend Dealer
Yes
Employees Worked With
Jim
Jun 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 15, 2023

Poor service for getting an appointment scheduled for a recall. Didn't get there and they have to order the part so I had to make another trip there to get it fixed. More

by lashune_johnson
Recommend Dealer
Yes
Employees Worked With
2
Jun 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Lashune, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

June 14, 2023

Derek definitely needs a raise or a new position like service manager in the future. Has a ton of knowledge definitely, recommend him for all your service needs. The lube tech Stephen was very knowledgea More

by Irishman24
Recommend Dealer
Yes
Employees Worked With
Stephen Flanagan,
Jun 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

Jun 14, 2023 -

Irishman24 responded

You are welcome, they both are really good workers hopefully you compensate them good for being your best service advisor and whatever stephen's title is looked like he was multitasking when he stopped to take care of me when derek asked him too

June 14, 2023

I brought my Ram 2500 in for a fuel pump replacement. The operation went very smooth. Service Tech was great! More

by man49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Jun 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to hear we provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

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