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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,073 Reviews

2,073 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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July 27, 2023

No one called me to tell me my vehicle was ready I had to call two times to get ahold of someone for them to say it was even ready. None of my concerns were addressed and previously they’ve given me the run More

by Alexwolfe78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dude
Jul 31, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Alex, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

July 27, 2023

I’ve had a tpms issue since buying my truck . It’s been lift with 37s since 1st week owning it’s been in a couple times about tpms system now all a sudden refuse to work on the truck claiming tru More

by hazleyez1906
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember doesn’t matter
Jul 31, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

July 27, 2023

Great crew with good attitude. Just wish they could have resolved the issue we had with our Jeep Commander More

by Steven Carr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 28, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Steven, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

July 26, 2023

You call you give them your number you’re supposed to receive a call back and you don’t. once you arrive, you only got one service Director helping in the rest or ignoring you. More

by zbarbour.zb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Jul 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

Jul 29, 2023 -

zbarbour.zb responded

(we can check our system and review your deal) what deal? This is an automatic response system. Your customer service is weak. This is the 2nd time I used this location, any other time I go to Inverness, in both occasions I was ignored. Aaron was left holding the ball and he turned out to be very nice. Signed Retired SMSgt Zola Barbour

July 26, 2023

Great, only 40 minutes for a oil change. Always very friendly. Very clean and return my vehicle clean. More

by mshaw104
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Sherman
Jul 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

July 26, 2023

Great, wonderful to get in and out in 30-40 minutes with just a oil change. Always very friendly. More

by mshaw104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

July 26, 2023

Came in for an oil change. Had a great experience starting with the Service Advisor Derek Cummings. Car was finished in a timely manner. More

by AR390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Jul 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

July 26, 2023

Jim from service did a great job returning my truck when he said he would. More

by Dan Gagliardi
Recommend Dealer
Yes
Employees Worked With
Jim
Jul 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us, Dan! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

July 26, 2023

Love our new edition! ! Philips Chrysler made our purchase smooth quick and fun!!! No hard sales, no bad vibes. Most pleasant auto purchase ever!! Marcus and Ken are inform More

by GEORGEOLK9MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken, Marcus Mister
Jul 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, George! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

July 24, 2023

Excellent service from this dealership! Purchased 2 jeeps from the same awesome salesman! The service department is extremely knowledgeable and very helpful! More

by TRSTEGGALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Jul 24, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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