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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,074 Reviews

2,074 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 06, 2023

Dealership has had my Jeep for over a month with putting minimum effort into it's repair. They don't have loaners, or rentals as per my Mopar warranty. I provided them a list of what was wrong only to hear More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Sherman
Aug 11, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 05, 2023

The Employees you have working for you are very knowledgeable helpful and courteous they do their utmost to resolve the problem in a timely manner More

by eddie605lawinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Eddie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 05, 2023

Great team from start to finish. Looking for and selecting to final dale and turnover to customer was outstanding! I would be back when I need an upgrade or another new van! More

by richardscherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mister, Staci Ann Mills, David Hoff
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Congratulations on the purchase of your new van, Richard! Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

Great salesperson. Very knowledgeable. Everyone is pleasant and helpful. The service department worked quickly to get our vehicle ready. More

by jgroff67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Aug 04, 2023 -

jgroff67 responded

Very good dealership and staff.

Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

Brought vehicle in for service and it was immediately taken in, worked on. I received ongoing followup contact by service advis, Anthony. Repair completed on schedule. More

by JCMORFIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Burden
Aug 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Anthony here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

They are very efficient both in welcome and work performance. Wished they washed my truck after they were done. More

by GTWAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

didn’t like that they did not want to sell me an oil and tire rotation package that I have always purchased there but eventually they did sell me one he said they didn’t make any money on them but to me tha More

by MOMDAD1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

In and out quickly. They also explained why the recalls are taking so long to repair. More

by GARYW8086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

Great service They have always taken care of mine and my company's issues. We like doing business with them. More

by Joey Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummins
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 04, 2023

Very sweet and kind and professional . . thorough and minimal wait time!!! the very best!!!! I always feel safe after my car is serviced!!! More

by betsy.s.watkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Betsy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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