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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,074 Reviews
Call Service Center (352) 732-7577

2,074 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 10, 2023

Really great service. Everyone there r great Jose great service writer and a great friend More

by jperezportillo1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Waited for car was done very quickly and no problems and was faster than l thought it would be. More

by BFSTARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor.
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Warranty service was completed on time with excellent customer care. I would recommend this dealership for service. More

by ATOLES01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Thank you guys the best dealer in the world I’ll be happy to go back More

by Derli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Didn't change the fuel filter when they changed the the pump, and dint fix my back window after I asked multiple times More

by MSLANDOLFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale Coleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Careless, echo problems, high cost, communication difficulties. Not everyone has a problem just certain ones. When you send an email to the GM and he passes the buck to Gary in service department. If More

by Michele Alsup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim-service, Dominick service
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Aug 08, 2023 -

Michele Alsup responded

Dominick and Jim really wasn’t the problem.

Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please reach out to us at your convenience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Thanks for everything your staff does to service my jeep . Everyone is very helpful and polite. More

by COWZ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personal
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Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Awesome dealership and amazing staff they are very professional and friendly And most importantly they are honest and care about the customers More

by MO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben dodge, David Hoff, Ronik Arroyo
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Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 07, 2023

The staff was phenomenal and service was excellent, we will continue to go to their facility in the future. Ken was great to work with and provided outstanding service! We will recommend them, as often as More

by matthew.palmieri4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken, David Hoff
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Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for sharing your excellent experience with Phillips Chrysler Jeep Dodge Ram. We're thrilled to have you as our customer. We appreciate your business and hope to see you again soon, Matthew. Gary Winkler Service Manager (352) 732-7577 ext 107

August 06, 2023

The service coordinator Aaron Lawson is always Informative, honest, and friendly whenever I have my van serviced. Also the courtesy driver was very nice. More

by Paul Bond
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lawson
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Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a five-star rating. We'll be sure to share your comments with our crew. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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