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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,036 Reviews

2,036 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 10, 2023

My experience with the service department has been excellent. Although I don’t have any names to mention, I just don’t remember who I dealt with, I hope they’re representative of the entire departmen More

by YBSTRESS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire department
Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

The service from this facility is exemplary. Aaron is an awesome service writer and John Cherry is both personable and professional. All of the employees are friendly and always have a big smile More

by BDMAHARREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron - service dept.
Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aaron and John met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Really great service. Everyone there r great Jose great service writer and a great friend More

by jperezportillo1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Waited for car was done very quickly and no problems and was faster than l thought it would be. More

by BFSTARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor.
Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Warranty service was completed on time with excellent customer care. I would recommend this dealership for service. More

by ATOLES01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Thank you guys the best dealer in the world I’ll be happy to go back More

by Derli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Awesome dealership and amazing staff they are very professional and friendly And most importantly they are honest and care about the customers More

by MO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben dodge, David Hoff, Ronik Arroyo
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Didn't change the fuel filter when they changed the the pump, and dint fix my back window after I asked multiple times More

by MSLANDOLFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale Coleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Careless, echo problems, high cost, communication difficulties. Not everyone has a problem just certain ones. When you send an email to the GM and he passes the buck to Gary in service department. If More

by Michele Alsup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim-service, Dominick service
Aug 08, 2023 -

Michele Alsup responded

Dominick and Jim really wasn’t the problem.

Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please reach out to us at your convenience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

August 08, 2023

Thanks for everything your staff does to service my jeep . Everyone is very helpful and polite. More

by COWZ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personal
Aug 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business. Gary Winkler Service Manager (352) 732-7577 ext 107

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