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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,041 Reviews
Call Service Center (352) 732-7577

2,041 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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February 11, 2025

Brian is amazing at customer service. Plus he helps even after the sale is finalized. Service department on the other hand lacks in the customer experience department. Hence the low deale More

by JM09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 11, 2025

Excellent service from Sonny Wallace and the Manager but we could not agree on price More

by DARCIS152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Sonny delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

February 09, 2025

You guys were excellent from the salesman to the whole team thank you very much More

by jennkstachler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Hi Jenn: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

February 09, 2025

Wonderful service in buying car. Had work done asap.after finding damage when we came home. More

by skurila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

February 07, 2025

Theft by employee. Unprofessional non customer service etiquette I would NEVER recommend. The WORST BUSINESS More

by juniorcloser2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service John, Porter(1st driver on property) , Eugene, Gary
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Feb 11, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

February 07, 2025

Easy to schedule a service. While they were busy the wait was not that long. Overall good experience More

by Ozymandous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrauth Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2025

No customer service. Don't answer phones. Try to sell items or items I don't want More

by Ur not good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one was helpful.
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Feb 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2025

I took my truck in for an oil change and tire rotation. They didn’t rotate my tires and they left my oil plug loose. They didn’t even change the sticker for my next oil change. More

by JOSEFERNANDEZJUMPER
Workmanship
Recommend Dealer
No
Employees Worked With
Anthony burden
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Feb 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

February 05, 2025

The worse dealership I have ever been to. Was ignored for 30 minutes service advisor refused to speak with my service advisor in AZ. He kept saying leased truck with 99thousand miles it's ow More

by Pam Stubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Pam. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2025

Took care of a safety recall on my work truck very quickly. Staff was very helpful and very pleasant to deal with throughout every step. More

by jsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Feb 04, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your service experience with Phillips Chrysler Jeep Dodge Ram. Scott and our team appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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