Back

Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,942 Reviews

1,942 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

Sort by
February 07, 2025

Easy to schedule a service. While they were busy the wait was not that long. Overall good experience More

by Ozymandous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrauth Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2025

No customer service. Don't answer phones. Try to sell items or items I don't want More

by Ur not good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one was helpful.
Feb 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2025

I took my truck in for an oil change and tire rotation. They didn’t rotate my tires and they left my oil plug loose. They didn’t even change the sticker for my next oil change. More

by JOSEFERNANDEZJUMPER
Workmanship
Recommend Dealer
No
Employees Worked With
Anthony burden
Feb 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

February 05, 2025

The worse dealership I have ever been to. Was ignored for 30 minutes service advisor refused to speak with my service advisor in AZ. He kept saying leased truck with 99thousand miles it's ow More

by Pam Stubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Feb 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Pam. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2025

Took care of a safety recall on my work truck very quickly. Staff was very helpful and very pleasant to deal with throughout every step. More

by jsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Feb 04, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your service experience with Phillips Chrysler Jeep Dodge Ram. Scott and our team appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 02, 2025

This company has excellent personnel and provides a valuable service. My experience is that it is hard to get an appointment for service. One of the service managers recently gave me his personal ema More

by jbproducts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey R. Smith
Feb 03, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2025

Worst communication I have ever experienced. Truck broke down on my home to South Carolina. Left it with them. Tried calling the next morning, no return call. Received a text late afternoon sayi More

by jackdickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim LaBarbera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying experience, Jack. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2025

We worked with Stephanie in service department and she's an excellent worker and very kind and considerate. They hire good people More

by kakoons2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service
Jan 31, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2025

Great customer service and reasonable waiting time . Really liked the service guy very courteous and professional. More

by OSEAS4GOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not in the system
Jan 31, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2025

Professional and attractive to my needs they found what was wrong with the car and fixed it. Price are reasonable. More

by springxx01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

1
...