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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,900 Reviews

1,900 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 01, 2025

We had a mechanic issue while traveling with our dogs in Jeep. Arron and Anthony were very helpful and got us done quickly . When we purchase our next jeep we will definitely try them More

by Dws1and2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron and Anthony service area
Jan 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

December 30, 2024

Came in for oil change and tire rotation. Service was great on time about 1:15 min Thanks More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

December 30, 2024

This was a follow up visit for a part that had to be ordered and had to wait for it to be delivered to the dealership. The sales agent that helped me was very, very kind and knowledgeable. He got me in More

by WRIGHT.SCOTT4833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Scott, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

December 29, 2024

The person over service is very kind and patient. He gets things done. John Cherry has been very patient and understanding to work with. Dale could not be any more helpful. He also been there for me. More

by REA321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

December 28, 2024

Scheduled appointment for a recall the parts were ordered and a date was set. I arrived and was attended to without any issues. I was told that the repair would take an hour or so. The repair was done prompt More

by sullivank1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

December 27, 2024

When you call they get you too the right department. You always get and quick assessment. More

by OLDDOG60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

December 27, 2024

When I pulled up I wasn’t greeted with a cheery greeter like at Toyota service center. No one even told me where to go when I got there, I had to ask another customer where to go. After I was acknowledged More

by Pinkdlgs48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruth Vivian Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

December 26, 2024

They were fast to get me going. Had a msg from chrysler to get resolved. More

by TOKOLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

December 26, 2024

Came in for an oil change. Had an appt for 10:00 am. At 11:15 my car had not been touched and there was 2 cars still ahead of me. Couldn’t wait any longer had to leave. I w More

by ARICHSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruth Vivian Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

December 25, 2024

Team is always been great and excellent customer service Always polite and professional Please extend my thanks to everyone More

by PJZ09021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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