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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,844 Reviews

1,844 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 22, 2024

Jim is the man thank you for your quick attention to my needs . 5 star More

by ONETHISMARCUS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

They got our jeep up and running quickly. I will keep bringing our vehicle there. More

by amberdawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
November 22, 2024

Scheduling is excellent, repairs are also usually very good, the place overall is very presentable. The waiting room could be improved, with things to munch such as a hotdog stand or some other food items More

by allenjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff is a an above average working in the service dept.
November 21, 2024

Fast and efficient with minimal wait time even without an appointment. Only complaint was they couldn't tell me when the part for my vehicle's recall would be available. But that's definitely not on them. More

by BLAZE95979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in service
Nov 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

November 20, 2024

They were very helpful and informative. They were also patient dealing with the issues that were popping up due to my insurance company. More

by KIMBERLYESTAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Kimberly, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 19, 2024

Sevice great and finished before and you don’t to have to wait for a long time. I’m happy with the service. More

by Beckercathareya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Nov 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

November 17, 2024

I arrive 15 to 20 minutes before my appointment and it never fails my car is in and being serviced right at the appointment time or before. The is always completed quickly and correctly. My only complai More

by donloll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon in service
Nov 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

November 16, 2024

Jeff, the customer service person was curious and professional. And he smiled, nice to see a smile. More

by karonkuhl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service department.
Nov 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

November 15, 2024

I have extended warranty. I bought the car from you. You don’t have to knowledge to repair this. Been there three times. I’ve had other mechanics diagnose this but don’t have More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name
Nov 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback, Barbara. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

November 15, 2024

Took vehicle in for seatbelt recall inspection. All went well. Vehicle returned on time and in good condition. More

by JBLUE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrauth Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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