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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
2,019 Reviews

2,019 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 09, 2025

Very professional Was very attended. It came over greeting me at the end. Tell me what they did and if I could be any more assistance, please let me know. I thought that was very profess More

by wbing1
Recommend Dealer
Yes
Apr 09, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2025

They said they told me last time to call and make an appointment to get the problem fixed. I was never told to call. This time they told me me to make an appointment but did not give me any paperwork as More

by Nancy
Recommend Dealer
No
Apr 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Nancy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

April 08, 2025

Phillips service department is the only place I willl take my Jeeps for service. The staff is awesome and will provide detail on the repairs they will doing and will keep you update while your vehicle is More

by nicecal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service
Apr 08, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 08, 2025

Always a pleasant experience. They always stay on top of communication and keep me informed. Top notch!! More

by Lilycom
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Apr 08, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 06, 2025

Phillips CDJR has always given excellent service. After experiencing service at another Chrysler dealership in Sawgrass which was awful. I appreciate Phillips CDJR even more. More

by Bunny
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

April 05, 2025

These folks wasted a lot of my time needlessly. I ended up making the 30 mile trip three times when my need should have been met in one trip. Since posting this review several days ago I have rec More

by adphotoman
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan was very good. He made arrangements at my last visit.
Apr 07, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2025

Very nice people that helped me with everything I needed done on my truck and made sure I had a shuttle to take me back home and pick me up when my truck was ready! I definitely recommend them to anyone in More

by SANDRAFAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lawson very nice guy
Apr 04, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 03, 2025

Dale is a consummate professional. It has been a pleasure buying many cars from him over the years. More

by fev373
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
Apr 04, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2025

Very bad communication between me and the Service Representative, We had to wait for parts More

by Jungle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2025

The dealership was clean. The service waiting room was also clean. It was a pleasant experience. More

by Eshamany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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