Phillips Chrysler Jeep Dodge Ram
Ocala, FL
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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My rep was very helpful and worked hard to resolve the extended warranty issues. He also made it possible for me to contact him easier. I would definitely use this dealership again. extended warranty issues. He also made it possible for me to contact him easier. I would definitely use this dealership again. More
Since Sept 28, 2023, I have had my 2017 Jeep Grand Cherokee in numerous times, and I STILL have the same code showing on my dash. Almost 3 months and the issue is not resolved!! This is NOT what I c Cherokee in numerous times, and I STILL have the same code showing on my dash. Almost 3 months and the issue is not resolved!! This is NOT what I call customer service. More
I had an urgent need to get my vehicle in because the battery was failing. The service team did a great job getting me in and getting the issue resolved quickly. I bring in my vehicle regularly for servi battery was failing. The service team did a great job getting me in and getting the issue resolved quickly. I bring in my vehicle regularly for service and every one of the service advisors are extremely helpful! More
Brought 2016 jeep wrangler in for over heating, They took heads off stripping bolts and said not their fault, then said new engine, then charged for 2 heads and labor on what did not work. Now electric took heads off stripping bolts and said not their fault, then said new engine, then charged for 2 heads and labor on what did not work. Now electric top does not work and they said it’s not electric and also told me there was no back up camera! Give them 5 stars for lying, excuses and ripping us off with out completing job charged for and now have to go elsewhere to fix the problems they created 😩13 k later More
Poor customer service, poor communication, poor coordination between parts department and service department. Good reasons to seek service elsewhere. coordination between parts department and service department. Good reasons to seek service elsewhere. More
Took my new car in for its first oil change and tire rotation and they service the vehicle and addressed all of my concerns and answered all of my questions. They did an excellent job at check in and m rotation and they service the vehicle and addressed all of my concerns and answered all of my questions. They did an excellent job at check in and making sure that I was taken care of and happy More
When I recently went to Phillips Chrysler for my Pacifica appointment upon arrival I was quickly checked in and referred to service advisor Jeff Smith. We discussed what I needed done to my mini van and he q appointment upon arrival I was quickly checked in and referred to service advisor Jeff Smith. We discussed what I needed done to my mini van and he quickly got the service going . Jeff asked me to wait in the service waiting room and said I wouldn't have to wait long. Sure enough, in less then one hour my Pacifica was repaired and brought out for me to take home. During the time I was waiting Jeff checked in with me twice to let me know how the repair was moving along. That was terrific service.! I give Jeff Smith and Phillips Chrysler TEN stars. Excellent job ! More
No matter the service I need or the time I arrive, they always get me in and finished the same day, unless they have to order parts. I always get great service with a smile. They have become my favorite CJ always get me in and finished the same day, unless they have to order parts. I always get great service with a smile. They have become my favorite CJDR dealership. More