Phillips Chrysler Jeep Dodge Ram

Because this review is so negative, I would prefer to leave out specific names of individuals involved, but because it's a required field, I guess I have to. Quick Summary: What took four (4!) days a leave out specific names of individuals involved, but because it's a required field, I guess I have to. Quick Summary: What took four (4!) days at Phillips and eventually failed to sell me a new Jeep that I didn't want took three (3) hours at Bill Bryan and got me exactly what I wanted. Phillips stonewalled and passed me around from salesman to salesman because the margins on a Jeep are so low, no one wanted to sell one to me. Juicy Details: I went in to Phillips looking for a new Jeep. I was on the lot for almost half an hour, left for a while, then returned and no one ever came to help. Eventually a salesman did jog out of the building exclaiming his surprise that I had not been assisted. This is the man I would "work" with for the next several days which would, eventually, end without a car. Initially, this guy seemed like a straight-shooter, if a little lazy and uniformed about the product, but I worked with him. He tried to sell me a black Jeep, which I didn't want. Insisting it was a great deal because it was the last 2012 (it was a 2013, and therefor everything he said about it was either a lie or simple ignorance), we took a test drive and I told him I would return the next day to move the deal forward. I wanted a specific color and package and he said it would be no problem to find it and do a dealer trade. Great. I did not want to black one. No problem. The next day I came back and no one could find the salesman. They called him. They called his cell. After I had been milling around the lot for half an hour, he came jogging up, saying that he had been "busy." We went to his office to do some paperwork on my trade in. He muttered something about someone trying to steal his deal--friendly guys. When they took my car to value the trade-in, this is where the insanity really began. A salesman drove it, screaming across the lot (it's a sports car). Then had a mother and daughter looking for a new car get in it! It was my car! They were trying to sell a car they didn't own. I was shocked. I was also terrified when they took it out onto the open road. God knows what they did to it. Back in the office, the salesman I had been working with for days was frantic because some facet of a deal more important than mine had fallen through and he said, "Do you mind if I give you to someone else to work with?" And he handed me off to the worst kind of salesman imaginable. A greasy little high-pressure sleaze that knew nothing about what I wanted. Indeed, he had been told that I was looking for the black Jeep they had on the lot and had been trying to push on me for days. In fact, they had already done a lot of paperwork to try to push me in that direction. I saw this guy literally sprint out into the lot to outrun another salesman and descend on a potential buyer. I had also heard him tell an old man that there was "0-interest for 72 months" on all the cars on the lot. That was a straightforward bait-and-switch lie. The internet exists. Smartphones are right there telling the truth while these guys lie through their teeth. Someday, they will have to learn that they have to stop with these tactics. He said, "We are gonna put you in a beautiful black Wrangler today!" I cringed. He offered an obscenely low amount for my trade in. I told him that even in the worst of condition it would be worth more. He said in his odd accent, "Where you get these numbers? The Kelly Blue Book?" I said yes. He said "The professionals like me we no use the Kelly Blue Book." You don't? Don't you use a combination of all the valuations to come up with a fair price? He said "We know the right price because we are the professionals." Infuriated, I walked out. That night I wrote an email to the salesman and the sales manager explaining how bad my experience had been. The salesman wrote back in an unpunctuated pigin English that he would make it right. The sales manager wrote back with another slurry of unfounded numbers and promises. He said "Come back and we can put you in that black Jeep tomorrow." Last I checked, the black Jeep was still sitting in the lot. The one I wanted came from Bill Bryan and it's sitting in my driveway. More

Purchased used car from dealership and have not received paperwork (delivered vehicle) and promised help with issues with car and have not yet heard back- will keep you posted. So far not very promising. paperwork (delivered vehicle) and promised help with issues with car and have not yet heard back- will keep you posted. So far not very promising. More