Phillips Chrysler Jeep Dodge Ram

Very Bad Service First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the t First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the transmission cooler and got me stranded 80 miles from home. Since it happen on a Sunday February 15, 2015 at 6pm, there was no rent a car place that is open. This opted me to stay on a hotel and pay $124 out of pocket plus a $10 tip for the person who towed my car. I was hoping to hear from the dealership within the next day before lunch since they open early on Mondays. I waited till 10am but no call. Then I called and left a voicemail to at least have somebody pick me up in the hotel so I can have information about my car. No call back receive until 4pm even after numerous call to them and asking for the front desk to have someone pick me up. The front desk apparently said that I need to connect with the service advisor first before I can be pickup. But James Garvin apparently have no time to call me back to let me know what should I do next or have someone to at least pick me up and brought me to the nearest car rental. I called Chrysler service center and told them about the situation. They too cant contact anyone from the service center. That is so freaking ridiculous! They advice me to get a car rental. So I went online to book a car rental for 5 days(Since I dont have any idea how long will my car get fix). I walk to the nearest budget in Ocala and got myself a car rental. Then alas, I receive a call from James Garvin telling me about the situation of my car. He mention they have Enterprise car rental. But of course it is now too late. I went to meet him and he told me that he would talk to budget and see if they could workout with budget. Well when I took my car apparently I should email Chrysler and get myself reimburse for the car rental. The problem with it is that the car rental was much expensive($138.67) and Chrysler could only reimburse me $70 in total. This dealer apparently doesn't have customer service. I did not want a good or great customer service but just a customer service and they cant even provide one. If you are working as a service advisor you should be snappy enough to be able to see from the paperwork or in the system that the person who owns the car is out of this town(ocala)? and if you are the front desk and you receive the call for the same person 5times for the past 3hours would you not get the attention of the service advisor? I wish they would evaluate their service... More

Used Ram 1500 Lets face it people... we all read reviews, and are cautious about places that have negative ones... but everyone in every profession has bad days... Lets face it people... we all read reviews, and are cautious about places that have negative ones... but everyone in every profession has bad days... so I will encourage you to read my review and give the dealership a shot at your business...I think you'll be happy you did... I am writing to express my gratitude towards the sales staff, particularly Lou D. and David H. After speaking with Lou throughout the day Sunday 04-19-2015, he took, and sent multiple extra photos and provided lots of additional information on a truck prior to taking the trip up to the dealership. After a long day of driving, due to me going to the wrong dealership, I finally got to Phillip's. After Lou put in a little over time, I drove away in my 2008 Ram! After the sale the next day Lou located an extra key for the truck and mailed it me which has saved me the hassle and money of having one made! I honestly didn’t think this kind of customer service was still out there. After coming to an agreement on the sale of the truck, David H. was very efficient in getting, and explaining all the paper work, as well as helping with the transfer of my tag/registration! I have purchased more than 20 various kinds of vehicles over the years, most from different dealerships throughout the state. To say the least I am very impressed with the high level of professionalism, knowledge and willingness to assist my family in the purchase of this truck! So, from the Snow family, we Thank You! And if you can, please express our thanks again to Lou! More

Jeep Cherokee Trail Hawk We had a GREAT experience with this Dealership. Very Friendly, worked with us & Jon took the time to make sure we knew everything about our new JEEP! We had a GREAT experience with this Dealership. Very Friendly, worked with us & Jon took the time to make sure we knew everything about our new JEEP!! More

Bill Stickly is a wonderful salesmen. My wife and me went to this dealer in order to buy a new truck and we received an excellent services from this great salesmen Bill Stickly. We really My wife and me went to this dealer in order to buy a new truck and we received an excellent services from this great salesmen Bill Stickly. We really appreciate his honestly, friendly and professional services. We are very happy to work with him, We highly recommend this salesmen. Thank you BILL STICKLY. More

Excellent service This dealership goes above and beyond to please the customer and offer a pleasant buying experience. Service department also was a positive experience This dealership goes above and beyond to please the customer and offer a pleasant buying experience. Service department also was a positive experience. They worked to get you in and out. I felt they really value everyone's time and yet still deliver quality service. I would recommend this dealership to anyone. I know of they can meet my needs with ease they can do the same for anyone. More

AWESOME EXPERIENCE!!! Well when i first walked into the doors i was met by a very kind and enthusiastic gentle men named JD.He sat with me and we went over what i was looki Well when i first walked into the doors i was met by a very kind and enthusiastic gentle men named JD.He sat with me and we went over what i was looking for then we golf carted the entire lot and he showed me the trucks that met the details of what i was looking for after a test drive we sat down and negotiated a very fair price. After a bit of paperwork he then introduced me to one of his finance guys.This gentlemen's name was Kevin Roberts,he was very super nice and new his job very well,after what seemed to be a short time we had concluded our business.After that i had realized that my truck was not equipped with a trailer hitch(an over site on my part) The General manager John Cherry had come to congratulate me on my purchase and i brought up that i had overlooked the trailer hitch,he said not to worry that he would get my hitch and have it installed at no extra charge.I have purchased many of new vehicles and i have never had such an AMAZING experience. Such a wonderful and energetic business.I look forward to doing more business with them in the future. Thanks to the staff at Phillips Chrysler. More

Used Car I'll spare the details but say that this dealer really went above and beyond to help me out. I was in need of a used car and had very specific require I'll spare the details but say that this dealer really went above and beyond to help me out. I was in need of a used car and had very specific requirements which they met. Very kind throughout the procedure and definitely got the job done for me. I'll return to them in the future. More

liars Horrible scamming dealership when it comes to used vehicles. Mask problems rather than replacing parts and fixing the issues. They lie and tell you t Horrible scamming dealership when it comes to used vehicles. Mask problems rather than replacing parts and fixing the issues. They lie and tell you the vehicle is repaired when in fact it isn't. BUYER BEWARE. More

He was very pleasant, we were attended imidiatly offered coffee and given the best hospitality. He got the job done efficiently and I would hands down recommend him to anyone looking for a car. coffee and given the best hospitality. He got the job done efficiently and I would hands down recommend him to anyone looking for a car. More

By far the greatest and easiest car buying experience I've ever had. My salesman Brad and the management Dale, Steve, and Gary were very courteous and professional. I will recommend to my family and fr I've ever had. My salesman Brad and the management Dale, Steve, and Gary were very courteous and professional. I will recommend to my family and friends. More