Phillips Chrysler Jeep Dodge Ram

Service call. With no appointment we were waited on immediately. Our total wait time 15 minutes and no charge for a new battery! We would certainly recommend Phil With no appointment we were waited on immediately. Our total wait time 15 minutes and no charge for a new battery! We would certainly recommend Philips. More

recall Derek was very helpful and about the air bag recall and answering my questions , on when the parts might be in stock, will deal with him in the future Derek was very helpful and about the air bag recall and answering my questions , on when the parts might be in stock, will deal with him in the future. More

Efficient / courteous Phillips Dodge in Ocala has sold me 2 vehicles over the past 10 years. I highly recommend the "no pressure salesman" Mark Hefner. He was attentive, c Phillips Dodge in Ocala has sold me 2 vehicles over the past 10 years. I highly recommend the "no pressure salesman" Mark Hefner. He was attentive, courteous, professional overall superb. Phillips is a 5 star business!! Keep up the great work! More

No communication The first time I went, they were wonderful. My second visit took place about 6 months after that (Sept. 2016) and what a horrible experience. The serv The first time I went, they were wonderful. My second visit took place about 6 months after that (Sept. 2016) and what a horrible experience. The service department lacks communication all around. Starting with the receptionist/cashier who is very rude and impatient, to the service rep who is more worried about avoiding listening to a customer and just getting them out of his office, to the shuttle service who didn't write down that I even needed to be picked back up from my drop off point. All around just poor service due to lack of communication and poor customer service. They did try to make up for it once I called the manager who was very friendly and helpful, but even then he was able to witness the lack of communication between his staff that I had complained about. I am all about giving people second chances, but this experience left me feeling like there is no point of bringing my vehicle back there. Who knows what they forget to communicate in the actual service area. More

Amazing sales and service! I have purchased 3 vehicles here in the last 2 years and wouldn't think of going anywhere else for my next purchase or service I have purchased 3 vehicles here in the last 2 years and wouldn't think of going anywhere else for my next purchase or service More

Great place for great service Really appreciated Scott the service manager taking care of my problem quickly and professionally. Answered all questions, ordered parts which came in Really appreciated Scott the service manager taking care of my problem quickly and professionally. Answered all questions, ordered parts which came in when he said it would. Repair was done quickly and works great. Will take my car back in when service is needed. More

Always exceptional. This dealership is the first one I've ever been to that genuinely cares about you AFTER you have purchased the vehicle. From the day i bought the car This dealership is the first one I've ever been to that genuinely cares about you AFTER you have purchased the vehicle. From the day i bought the car they have been incredibly helpful and always ready to go the extra yard no matter my problem, big or small. More

Exceptional and Professional We've been working with Jon Novak and Dale. They have always been willing to work with us and give us a fair trade-in. Ultimately, we have shared a We've been working with Jon Novak and Dale. They have always been willing to work with us and give us a fair trade-in. Ultimately, we have shared a good experience with Phillips and their staff. We have been a dedicated customer for the past ten years and eight vehicles. More

Every one was polite and knowledgeable and friendly , would buy from there again, no pressure dealing, ok that's all I got, hope everyones experience is as good as mine , would buy from there again, no pressure dealing, ok that's all I got, hope everyones experience is as good as mine More

Way to go, Phillips! You may have heard that conducting business with a car dealership can be a frustrating, negative experience ... not the case with Phillips. Our experi You may have heard that conducting business with a car dealership can be a frustrating, negative experience ... not the case with Phillips. Our experience at Phillips was a very positive, enlightening one. Mark Helfer - our sales associate - went way out of his way too make my wife and me comfortable; he readily provided all of the information we needed to make an informed decision, and provided insight of his own. The entire experience - beginning with Joe Washburn, Internet Manager, through Kevin Roberts, Finance Manager - was a extremely pleasant one; and Mark was always there throughout the process to ensure that everything flowed correctly. We love the car we purchased and that was recommended to us by Mark. We can't say enough good things about the Phillips staff and how they work together to provide a rewarding experience. Phillips is a very professional dealership. More